Role

In this role, you'll leverage your expertise to deliver exceptional customer interactions and provide consultative advice to enhance healthcare outcomes.

Your contribution will be crucial in improving employee well-being, customer satisfaction, and reducing healthcare costs.

This opportunity allows you to make a meaningful impact on people's lives and contribute to overall healthcare efficiency.

Responsibilities

Completing comprehensive health care training covering basic health care terminology and advanced medical procedure cost analysis.

Training includes understanding medical, dental, vision, and voluntary benefits to effectively consult members on complex healthcare matters.

• Serving as a patient advocate daily, representing patients from all perspectives within the healthcare industry.
• Conducting provider research, offering high-quality care recommendations, performing cost comparisons, and analyzing medical bill processing.
• Handling incoming calls via a call center application while simultaneously conducting research and communicating directly with customers.
• Utilizing trained methodologies, internal tools, and external communication to resolve customer requests.
• Utilizing outstanding communication skills to understand and address complex client needs.
• Employing problem-solving abilities to enhance the entire healthcare journey for employees.
• Sharing insights with clients to assist them in advancing their benefits strategy beyond initial training.
• Having ability to receive and immediately apply constructive feedback to improve service delivery
• Demonstrating a passion for helping others and develop relationships based on empathy and trust.

Requirements

• Have 3 years of professional experience in benefits or health industry positions OR Associates with 2 years of experience OR Bachelors.
• Display Proficiency in MS Office Suite.
• Able to work effectively in a team environment .
• Have exceptional verbal and written communication skills. Ability to articulate and convey complex concepts both verbally and in writing.
• Possess ability to learn continually in a changing environment.
• Able to manage difficult tasks and multiple projects effectively .
• Demonstrate ability to address customer requests to ensure that contract service levels and objectives are met.
• Possess Exceptional critical thinking and problem-solving skills.
• Have previous healthcare / benefits / customer service experience.

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and Top 100 Company for Remote Jobs 5 years in a row.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person.

Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies.

Background checks may include some or all the following based on the nature of the position : SSN / SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and / or drug test.

You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported.

We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive.

Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law.

In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship.

Applicants for employment may request a reasonable accommodation / modification by contacting his / her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities;

including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.