CHIEF OPERATING OFFICER
Position Summary
The Chief Operating Officer (COO) provides the leadership, management, and vision necessary to ensure that the network has the proper operational controls, administrative and reporting procedures, and people systems in place to effectively grow the organization and to ensure financial strength and operating efficiency. 
As part of your duties, you will be assigned the following responsibilities:
Team and Organizational Leadership
With the executive leadership team, drive an organizational culture that ensures an equitable, collaborative, transparent and inclusive work environment.
Participate in strategic planning and implementation process to execute and evaluate the network’s academic, talent, and alumni success goals, strategies, and financial sustainability. 
Partner with executive leadership team to establish, communicate, and constantly refresh the long-term vision for the network. 
Define excellence and equity in network and school operations for Algiers Charter; plan, implement, and develop systems to manage network office and school-based operations staff members to results.
Participate in relevant board committees and meetings to provide updates and solicit input on operation goals. 
Serve as an exceptional organizational leader, manager, and coach with a high degree of emotional intelligence and a commitment to developing strengths in others; while modeling effective, data-driven, and transparent decision-making. 
Proactively build an inclusive and equitable culture, continuing to hire, onboard, support, and retain a diverse team. 
Responsible for the measurement and effectiveness of all processes (internal and external); provides timely, accurate and complete reports on the operating condition of the network.
Coordinate the assignment of tasks in direct support of building, equipment, supplies, and labor for efficient and effective operations.
Monitor legal proceedings of Algiers Charter with guidance from the CEO.
Manage and monitor all service and operational contracts for Algiers Charter and school vendors.
Ensure that all families receive a copy of the student and parent handbook at the beginning of the school year and that a copy of this document is on file for reference.
Ensures that all relevant service providers are made aware 100% of the time of any changes in the schedule to make necessary adjustments and avoid unnecessary costs (sample providers include the food service provider, transportation company, etc.).
Collaborate with school transportation department or designee to ensure that all students who are eligible for transportation receive transportation in the most reliable, most efficient, and most cost-effective way possible.
Order and maintain all inventory for the school, ensuring that the school adheres to all network policies with respect to inventory, asset allocation, and asset tracking.
Assist with the clean-up of our buildings after student emergencies or events.
Ensure that the schools have an emergency protocol in place and adhere to all state and federal requirements related to conducting safety drills (including fire drills, intruder drills, tornado drills, etc.).
Work with staff members to assist in the preparation for and running of school-wide events, including Back to School Night and Parent-Teacher Conferences, by ensuring that all set-up, coordination, and breakdown is complete.
Schedule routine facility maintenance with local contractors, including routine technology maintenance and the fixing of school assets like desks and chairs.
Perform other related duties as assigned by the CEO.
Operations and Facilities Management: Partner closely with the Chief Academic Officer to ensure schools are joyful, excellent, and equitable. 
Monitor the impact of operational decisions and performance and provide detailed information regarding the department goals.
Hire, manage, train, and develop network and school operations staff to ensure that every function is performed with excellence. This includes student enrollment, facilities, maintenance, student information systems, procurement, compliance, and reporting. 
Oversee student enrollment strategy and monitor progress toward annual recruitment and retention goals. 
Oversee strategy for driving student attendance and reducing chronic absenteeism.
Design systems and strategies that facilitate communication to and from key stakeholders (e.g., parents and the district) across the network and functions. 
Manage staff and/or contractors providing facilities management and maintenance to ensure buildings are clean, well-maintained, safe, secure, and meeting the school’s needs. 
Manage Site Service Specialists at schools.
Ensure performance management and substantial professional development opportunities for all Office of Performance Accountability staff.
Ensure the maintenance of campus facilities by managing third-party contracts for custodial, trash removal, recycling, and security. 
Manage the school’s food and transportation services by coordinating with service providers and overseeing deliveries. 
Talent and Organizational Development: Provide oversight to all talent functions, with a commitment to equitable practices that honors and celebrates diversity.
Serve as an exceptional organizational leader, manager, and coach with a high degree of emotional intelligence who develops strengths in others and models effective and transparent decision making.
Provide strategic oversight to talent acquisition to remain competitive in the New Orleans area talent market.
Lead efforts to establish management standards and support the ongoing development, implementation, and elevation of ACSA’s guiding principles so that they are both inspiring and actionable.
Proactively build an inclusive and equitable culture, continuing to hire, onboard, and support, and retain a diverse team.
Human Resources: Provide oversight to all human resources functions.
Partner with Director of Human Resources to set vision and direction for human resources at Algiers Charter and ensure consistent, equitable policies and practices are in place that foster long-term success for all employees. 
Oversight of all human resource investigations and provide support to Network and School Leaders around hiring and performance management best practices. 
Maintain a nuanced understanding of laws and regulations pertaining to human resources in Louisiana.
Risk and Compliance: Partner with the leadership team to develop and maintain compliance systems and risk management. 
Observe and diagnose current risk and compliance systems to identify key priorities and areas of improvement. 
Ensure compliance systems are established for such that ACSA fully complies with federal, state, and local legal and regulatory requirements. 
Serve as the network compliance liaison, ensuring state and local safety expectations are met and funds for school safety are appropriately earmarked and allocated. 
Lead charter renewal process for all charters.
Lead network management of insurance, and other risk management strategies. 
Create and maintain organizational policies and administrative guidelines. 
IT and Data Systems: Establish and maintain information technology and data systems. 
Oversee strategies for planning, implementation, and support of information technology. 
Build and maintain data infrastructure to support the network’s instructional goals and growth – all through an equity lens. 
Manage the integration and maintenance of technology architecture and systems administration which includes network, servers, workstations, connectivity, security, software, and hardware. 
Ensure efficient, proactive, and responsive user support and customer service for staff and students by collaborating with instructional leaders on educational technology and data management strategies. 
Ensure a secure device network and system.
Knowledge, Skills, and Abilities 
Excellent understanding of and experience working with Microsoft Excel and/or other accounting software systems.
Ability to effectively manage time and responsibilities.
Ability to express herself/himself clearly and concisely in both oral and written communications.
Knowledge of finance and budgeting principles.
Qualifications
Bachelor’s degree (required); Master’s strongly preferred
Approximately ten years of team management experience in two or more of the following areas: data, operations, human resources, facilities, and IT; preferably in a school system that has a focus on closing the student opportunity gap between racial, ethnic, and economic groups.
Strong operations, and/or strategic experience is required; five or more years of progressively increasing management experience and strategic planning for a growing, multi-site organization is highly preferred. 
An integrated systems builder with the ability to both build and scale best practices across the network. 
Exceptional organizational skills, specifically in developing and implementing multi-year plans 
Strong customer service, communication, and problem/conflict resolution skills.
Strategic thinker and systems builder with demonstrated success leading change management initiatives.
Strong team manager with exceptional hiring and coaching skills; able to assess, motivate and develop staff in a hybrid work environment.
Ability to learn quickly; able to flex and/or pivot when needed and operate effectively in a fast-paced, hybrid work environment.
Physical Demands: the physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee may be required to sit, walk, stand, talk, and hear.
Repeating motions that may include the wrists, hands and/or fingers.
Ability to work off ladders to a height of 30 ft.
Ability to lift a minimum of 60 pounds.
Ability to work evening and/or weekend hours when necessary.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
May work prolonged or irregular hours.
Frequent district wide travel; occasional statewide or out-of-state travel.
The noise level in the work environment is usually moderate.
Rotating within a school environment.
The Algiers Charter School Association does not discriminate on the basis of race, color, religion, sex, citizenship, ethnic or National origin, age disability, medical status, military status, veteran status, marital status, sexual orientation, gender identity or expression, genetic information, ancestry, or any legally protected status in any of its employment practices, educational programs, Services or activities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.