Job Description
The Executive Director of Support Operations provides oversight of the day-to-day operations of three offices: 1) School Nutrition Services; 2) Safety and Security Services; and 3) Pupil Transportation and Fleet Management. The Executive Director is directly responsible for ensuring the efficient and effective operations of these offices in accordance with all board policies, administrative directives, legal and financial requirements to support the school division. The Executive Director also provides advice, recommendations and updates to the Chief Operating Officer, the Senior Leadership Team, School Board and participates in respective informational and coordination meetings with the city council, city staff and other stakeholders.
This position reports to the Chief Operating Officer.
Qualifications
Education:

• Master's degree in public administration or business administration is required.
• Educational background in operational management, logistics and/or project management is preferred.
• Educational requirement may be waived based upon ten (10) or more years of significant, job-related experience, training and bachelor's degree in a related field.

Experience:

• Minimum ten (10) years of progressive, hands-on, operational management experience with direct supervision of three (3) or more supervisory leaders is required.
• Should have demonstrated experience leading and managing decentralized and distributed service-support operation(s) across a large, urban area.
• It is emphasized that experienced-based-knowledge of logistics planning, budget process and operational management is required.
• Experience with preK-12 school operations (within transportation, security and/or nutrition,) is preferred.

Essential Functions

• Provides vision, leadership, direction and expertise to support the success, requirements and needs for the offices of: 1) School Nutrition Services; 2) Safety and Security Services; and 3) Pupil Transportation and Fleet Management;
• Ensure that each respective office have processes that are effective, promote cost savings and ensure quality controls.
• Coordinate with department directors and senior staff to develop and execute budget tracking and reporting systems
• Oversees operations for support operation offices to meet time, cost, and educational objectives with a customer-service focus
• Communicates on-time and effectively on projects and programs to the school division and community
• Coordinates stakeholder involvement in the planning, implementation, and evaluation of the major nutrition, security and transportation initiatives and projects.
• Serve and participate on respective committees, task forces and ad-hoc groups with school, city, governmental and business partners.
• Ensure compliance with all procurement requirements per board policy, administrative regulations and directives and legal code. Supervises and evaluates assigned administrative, managerial, professional and support staff.
• Advise and inform the Superintendent, Chief Operating Officer, division administrators and School Board on support operational issues.
• Participates in on-going training to enhance knowledge of state-of-the-art operational advances
• Prepare reports per school division, local, state and federal requirements

Other Functions:

• In collaboration with the Chief Operating Officer, establish operational goals and objectives in support of the Division Strategic Plan; assesses needs, establishes procedures; develops specific objective and strategies; and implements the processes and procedures for the evaluation of each program office.
• Develops an operational framework for the division; establishes procedures for monitoring its operation and makes changes when necessary; maintains effective communication within the division; and develops personnel for maximum effectiveness.
• Develops department/office budgets based on an analysis of needs and awareness of availability of resources; develops priorities with budgetary limitations; and approves and monitors the expenditure of funds.
• Implements and interprets policy, practice and procedures and recommends changes for improvement to the Chief Operating Officer and executive cabinet.
• Performs a variety of special projects as requested, such as interventions in sensitive and controversial matters, and a variety of public relations and community relations activities.
• As an essential employee, must be available for contact after-hours for emergencies and crisis events.
• Performs other duties as assigned to support the needs of the school division.

Knowledge, Skill and Abilities :

• Must have knowledge of software, spreadsheets and word-processing for project management.
• Must be skilled in working with an urban, economically-diverse, multi-cultural community.
• Must have the ability to take initiative, accept responsibility and be held accountable; motivate staff and develop teamwork; deliver high quality customer service to stakeholders; and maintain effective working relationships with various stakeholders (staff, administrators, students, parents, outside agencies, business and community groups, and the public).

Clearances:

• Criminal Justice Fingerprint/Background Clearance.
• Tuberculosis Skin Test.

Public Health Compliance

• Must follow safety and health protocols.

WP