ABOUT ALCHEMY

Alchemy was founded to help consumers and enterprises realise the full value of used technology so that we can help make buying a used smartphone, laptop or other technology an easy and reliable experience for all users.

Aside from the obvious economic benefits available to users, of buying used/refurbished technology, Alchemy also promotes the massive environmental benefits associated with the tech circular economy and, as a leader in this industry, Alchemy prides itself on our positive environmental impact by reducing electronic waste and ensuring that devices avoid burials and cremations; and are given the chance to be reincarnated.

Our focus on used tech trading generates rich and valuable data on device resale values, which our team of data analysts and industry experts use to advise our customers on future price projections and ultimately help to shape industry buy-back and recycling programs that continue to build the circular economy across the globe.

We only work with the world’s leading tech and telco companies to jointly deliver solutions that result in consumer delight. We seek only the very best people to enable us to deliver our vision – if this is you, come and meet the Alchemists.

ROLE DESCRIPTION

We are seeking a highly motivated and experienced Program Manager to lead and oversee the operations of our high-volume wireless device return center, situated within our logistics partner facility. The ideal candidate will be responsible for ensuring the efficient and effective processing of electronic product returns, managing a dedicated team, and collaborating closely with various stakeholders to achieve operational excellence.

KEY RESPONSIBILITIES

Key Responsibilities:

Operational Oversight:

• Lead and supervise day-to-day operations of the Electronics Return Center.
• Implement and optimize return processes to ensure timely and accurate handling of electronic products.

Team Management:

• Build and lead a high-performing team, providing guidance and support to achieve departmental goals.
• Conduct regular performance audits and implement strategies for continuous improvement.

Collaboration:

• Work closely with logistics partners to maintain strong relationships and ensure seamless integration of return center operations within the overall supply chain.
• Collaborate with cross-functional teams to address issues, streamline processes, and enhance customer satisfaction.

Quality Assurance:

• Implement and monitor quality control measures to ensure the accuracy and condition of returnedelectronic products.
• Develop and enforce standard operating procedures (SOPs) to maintain high-quality standards.

Data Analysis and Reporting:

• Utilize data analytics to assess key performance indicators (KPIs) and identify areas for improvement.
• Generate regular reports on return center performance and present findings to leadership.

Key Qualifications:

1. Education:

• Bachelor’s degree in Business, Operations Management, Logistics, or a related field.

2. Experience:

• Proven experience in program or operations management, particularly in electronics or consumer goods industries.
• Previous experience overseeing return center operations is highly desirable.

3. Leadership Skills:

• Strong leadership and team management skills with the ability to motivate and develop a diverse team.
• Experience in leading teams within a logistics or warehouse environment.

4. Communication and Collaboration:

• Excellent communication and interpersonal skills with the ability to collaborate effectively across departments and with external partners.

5. Problem Solving:

• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
• Experience implementing process improvements and driving operational efficiencies.

6. Technical Knowledge:

• Familiarity with electronic products and their return processes.
• Proficiency in using relevant software and tools for data analysis and reporting.

7. Adaptability:

• Ability to thrive in a fast-paced and dynamic environment, adapting to changes and challenges as they arise. If you are a strategic thinker with a proven track record in program management and a passion for optimizing operational processes, we invite you to apply for this exciting opportunity. Join our team and contribute to our aggressive growth & success.

If you are a strategic thinker with a proven track record in program management and a passion for optimizing operational processes, we invite you to apply for this exciting opportunity. Join our team and contribute to our aggressive growth & success.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift

Ability to Relocate:

• Bloomington, IN 47403: Relocate before starting work (Required)

Work Location: In person