Front End Manager

Job Description

Reports To : Store Director

Position Type : Hourly, bonus eligible

Location : Retail Stores

Department : Front End

Date : May 2023

About the Intermountain Division

Diversity is fundamental at Albertsons Companies. We foster an inclusive working environment where the different strengths and perspectives of each associate are both recognized and valued.

You will be part of a team that genuinely cares about helping you succeed. You will work alongside talented colleagues, many of whom build long careers while progressing through multiple roles and making a difference in our communities.

Albertsons Companies is working to become the favorite food and drug retailer in every market it serves. The organization includes 2,230 stores, 27 distribution facilities and 19 manufacturing plants with over 250,000 employees across 34 states and the District of Columbia.

The company is publicly traded with supermarkets across the country that includes : Albertsons, Safeway, Vons, Pavilions, Randalls, Tom Thumb, Carrs, ACME, Jewel-Osco, Lucky, Shaw’s, Star Market, Super Saver, United Supermarkets, Market Street and Amigos.

PURPOSE :

Ensures that all customers receive fast, friendly, accurate checkout service by passionately implementing the spirit of customer first, second to none.

Manages and schedules duties of Front-End Clerks, Courtesy Clerks, Customer Service Clerks, Head Clerks, Bookkeepers and all other Front-End Management.

Oversees the completion of daily cash, balancing, reconciliation, and payroll reports, while supporting store sales and overall operating plan

DUTIES AND RESPONSIBILITIES :

Champions Company and Division customer service programs to meet or exceed Division customer service goals. Handles customer relations in a positive manner, including effective resolution of customer complaints.

Promotes Company’s philosophy of personalized service.

Provides fast, friendly, courteous, and excellent customer services, handles customer relations, performs checking duties and supervisor functions on cash registers when necessary, and engages in suggestive selling and other sales techniques.

Serve as overflow cashier as necessary.

Directs and supervises front end activities including : monitoring customer traffic and service level, coordinates and implements front end and service programs, ensures cleanliness, safety and appearance of Front-End physical area, and monitors inventories and ordering Front End supplies and merchandise.

Ensures front end is operational and that it projects a positive image.

Handles and is accountable for cash flow and controls including safe transactions, issues and pick-ups, cash register tills, approving checks, rain checks and refunds, and monitoring checker money handling procedures.

Handles scan system emergency procedures, UPC codes not on file, hard to scan UPC codes, scan pricing errors and system failures and other emergencies.

Assists with the interviewing and hiring of front end and courtesy clerks. Trains front end management, front end and courtesy clerks and monitors their compliance.

Supervises employees assigned, makes recommendations for employment status changes and discipline to Store Director.

• Responsible for achievement of budget goals for labor, cash variation, check expense and supplies.
• Responsible for cost and quality control and maintaining a constant awareness of customer and employee safety.
• Enforces dress and grooming standards for all employees.
• Responsible for compliance with company policies, procedures, and applications in the Front End.
• Responsible for performing all job duties and responsibilities safely, accurately and with honesty and integrity.
• Other necessary and required duties as directed or required.

PHYSICAL AND GENERAL REQUIREMENTS :

• Strong communication, leadership, team building and interpersonal skills and the ability to maintain composure under pressure.
• Ability to deal with the public and project a positive image.
• Frequently lift and maneuver objects of varying dimensions and weights up to approximately 55 lbs.
• Ability to stand or walk for long periods of time. Ability to move quickly.
• Ability to operate and troubleshoot PCs and check stand equipment such as printers, scales, public announcement equipment, scanners, and cash registers.
• Knowledge of interviewing techniques, basic employment law, computer software and the analytical ability to handle administrative details such as planning and scheduling.
• Ability to supervise. Ability to analyze and gather facts for recommending disciplinary action and make hiring decisions.
• A good understanding of Company practices and in-depth understanding of Front-End policies and procedures, and the ability to judge and react to business activity.
• Mental alertness is necessary to ensure safe and accurate completion of work activities. Knowledge of product variety and perishability, safety and sanitation procedures, and department policies and procedures.
• Ability to present a positive image to the public.
• Exposure to potential hazards exists with respect to equipment and work aids necessary to perform job duties.
• Knowledge of basic mathematics and weights and measures

WORK ENVIRONMENT :

Working conditions consist of a temperature-controlled store environment. Occasional exposure to outdoor environments with varying temperatures.

SAFETY-SENSITIVE POSITION :

Job responsibilities include tasks or duties that could affect the safety or health of the employee performing the task or others.

ALBERTSONS SAFEWAY AND WHY YOU WANT TO JOIN US

Albertsons Safeway has always been a people business, and thoughtful people practices remain a core element of our company’s philosophy.

As friendly, enthusiastic individuals who enjoy offering customers an exceptional shopping experience, we provide world-class customer service each and every day.

We provide a variety of benefits including :

• Great pay
• Flexible schedule
• Training
• Opportunities for career development
• Health and welfare benefits for eligible employees
• Leisure time activity discounts

DISCLAIMER : The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job classification.

They are not intended to be construed as an exhaustive list of all responsibilities and skills required of personnel so classified.

The Company is an equal opportunity employer and is committed to compliance with its obligations under all applicable state and federal laws prohibiting employment discrimination.

In keeping with this commitment, it attempts to reasonably accommodate applicants and employees in accordance with the requirements of the disability discrimination laws.

It also invites individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodations that can be made without imposing an undue hardship.

Last updated : 2024-04-29