Responsibilities & Accountabilities:ü
C

hampions company and division customer service programs to meet and/or exceed the division’s customer satisfaction measurement goals.ü H

andles customer relations in a positive manner, including effective resolution of customer complaints.ü P

romotes Albertsons/Safeway’s philosophy of personalized service.ü P

rovides fast, friendly, courteous and legendary customer service.ü I

mproves customer relations and performs checking duties and supervisory functions on cash registers. Serve as backup checker when necessary.ü E

ngages in suggestive selling and other sales techniques.ü D

irects and supervises front-end activities including: monitoring customer traffic and service level, coordinating and implementing front end service programs, maintaining cleanliness standards, being proactive in maintaining safety and appearance of front-end.ü M

onitors and is responsible for ordering front-end supplies (bags, Rain Checks, Item Correction Forms, etc.).ü E

nsures front-end is fully operational and projects a positive image.ü H

andles and is accountable for cash flow and controls including: safe transactions, issues and pickups of monies, tills, approving checks, rain checks, refunds, and monitoring checker money handling policies and procedures.ü H

andles scan system emergency procedures, UPC codes not on file, scan pricing errors and other retail integrity issues.ü A

ssists with interviewing and hiring of checkers, courtesy clerks, customer service counter clerks and office/bookkeepers.ü A

ssists with training front-end employees (checkers, courtesy clerks, customer service counter and office/bookkeepers) and monitors front-end compliance.ü S

upervises employees assigned, makes recommendations for employment status changes and discipline to Store Director.ü R

esponsible for maintaining a constant awareness of customer and employee safety.ü E

nforces dress and grooming standards for all employees.ü A

ssists with controlling shrink.ü R

esponsible for performing all job duties and responsibilities safely, accurately and with honesty and integrity.ü O