Job Overview:

As a Call Center Representative/Customer Service at our luxury real estate auctions company, you will be the first point of contact for our clients, providing exceptional customer service and support.

Responsibilities:

Customer Support:

• Provide outstanding customer service to clients through inbound and outbound calls, emails, and live chat.
• Address client inquiries, concerns, and complaints promptly and professionally.

Database Management:

• Maintain accurate and up-to-date client records in the CRM system.
• Document client interactions, issues, and resolutions for future reference.

Quality Assurance:

• Adhere to company policies, procedures, and quality standards in all interactions with clients.
• Ensure compliance with regulatory requirements and industry best practices.

Qualifications:

• High school diploma or equivalent
• Excellent communication skills, both verbal and written, with a professional and courteous demeanor.
• Basic computer skills.
• Flexibility to work in a fast-paced environment and adapt to changing priorities.

Job Types: Full-time, Part-time

Pay: $22.50 - $26.45 per hour

Expected hours: 18 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Work Location: Remote