Position Overview

The Group Technology Lead will consult in selection of, implement, support, and maintain optimal function of technology solutions for the Group HR, Legal, and Sustainability functions.

Principal Duties & Responsibilities

• Serves as subject matter expert for all technology needs for supported Group HR, legal and sustainability functions, and activities, and helps create and build technology strategy in conjunction with function leadership and Group IT.
• Manage and provide direction for the applications supporting HR, Legal, and sustainability functions.
• Evaluate, configure, and deploy new applications or modules, systems software, products, and/or enhancements to existing applications for Group applications in assigned function.
• Dedicated support for technology needs for Legal and HR functions and Sustainability program at Group level.
• Sustainability technology administration and support: consult with Group Sustainability Manager on technology solutions for enhancing sustainability data collection and reporting, to include reporting on GHG emissions.
• Provides oversight and direction for regional application architecture supporting the HR, Legal, and sustainability function.
• Conduct interviews to gather user requirements through workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.
• Oversees the procurement of appropriate hardware and software to ensure that the supported functions have high quality, timely and efficient support for systems, database management, network integration, customization, development, maintenance, and upgrades to applications, systems, and modules.
• Translate conceptual user requirements into functional requirements in a clear manner that is comprehensible to developers/the project team.
• Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems, and other post-implementation support.
• Manages permissions, access, personalization, and other system operations and settings for technology solution users.
• Research, review, and analyze the effectiveness and efficiency of existing processes and develop strategies for enhancing or further leveraging these processes.
• Develop and deliver training for users of technology for supported functions. Facilitate organizational change management to assist users in the adoption and full use of new technology resources.
• Liaise with company’s software suppliers for prompt rectification of any problems or emergencies.

Required Education and Experience

• Bachelor’s degree in information technology, MIS, HRIS or other relevant discipline.
• At least five years of relevant experience in administering information systems; experience in Human Capital Management, HRIS, and/or legal services support systems is preferred.

Required Skills

• Strong verbal and written communication skills.

• Excellent interpersonal and technical support skills, with the ability to communicate with non-specialists in an instructor/coaching role.
• Excellent organizational skills and attention to detail.
• Excellent analytical and problem-solving skills.
• A self-starter.
• Familiarity with human resource policies and procedures.
• Adaptable to new ideas and concepts, and flexible to take on a variety of roles and responsibilities as the organization evolves.
• Scrupulous adherence to confidentiality and privacy requirements
• Proficient with Office 365 suite of applications, Outlook and SharePoint; proficiency in specialized applications for supported functions is preferred.

• Proven experience in overseeing the design, development, and implementation of software and hardware solutions, systems, or products.
• Working knowledge SAP SuccessFactors, DocketTrak, and Dock 365 or equivalent.
• Extensive practical knowledge in importing data for use in report software, spreadsheets, graphs, and flow charts.
• Demonstrated project management skills.

• Preferred experience with a multinational company