Department/Unit:
Otolaryngology (ENT)
Work Shift:
Day (United States of America)
Scheduling and Patient Services Lead – Albany
Otolaryngology Adult
Monday – Friday
Welcome to Albany Medical Center, providing excellent care to our community each day. We have an exciting opportunity for health care employees or entry level candidates looking to join our team as an Scheduling and Patient Services Lead.
An ideal candidate must be able to multi-task in a fast-paced environment, both independently and on a team. This is a full-time position (40 hours/week) Monday – Friday during normal business hours of 8:00AM-4:30PM.
Primary Job Responsibilities:

• Work alongside the Practice Coordinator/Manager to facilitate coordination of both front (check in/out) and/or back office
• Answer incoming phone calls and direct appropriately to team members
• Interact with a diverse patient population
• Utilize the electronic medical record to maintain patient records via scanning or registration
• Schedule appointments, new or follow up visits (Check-In/Check-Out)
• Coordinate patient referrals and prior authorization for additional diagnostic testing or procedures (as needed)
• Schedule Surgical Procedures (applicable to Surgery Depts only)

Education

• High school diploma or equivalent required

Experience:

• No experience required
• Excellent customer service skills preferred
• Experience using an electronic health record, working in a medical office, and Microsoft Office a plus!

Salary Range: $20.88/hr - $28.76/hr
Thank you for your interest in Albany Medical Center!
Albany Medical is an equal opportunity employer.
This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:
Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.