Station Agent (Ramp & Customer Service) Petersburg , Alaska Company Alaska Airlines

Starting Rate

USD $25.30 / Hr.

The Team

Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way.

Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule.

In return, youll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take your places.

Role Summary

The Station Agent role works in a fast-paced environment performing both Customer Service and Ramp Service Agent functions, keeping flights running safely and smoothly.

This role is responsible for assisting guests with travel needs at Alaska Airlines (AS). This is a union represented position.

Key Duties

• Assist guests with travel needs (e.g., answering inquiries, ticketing, checking-in passengers, and boarding flights) in a fast-paced environment.
• Responsible for servicing aircraft while on the ground, involving the loading, unloading, packing, and securing of cargo and equipment in aircraft.
• Load and offload luggage and cargo with the use of conveyor belts or forklifts.
• Transport luggage and cargo to various airport locations.
• Maintain ramp and warehouse areas.
• Marshal and push back aircraft.
• Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades.
• Perform boarding and gate duties (e.g., checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security).
• Process and secure passenger luggage.

Job-Specific Experience, Education & Skills

Required

• A minimum of 2 years of customer service or community service experience.
• Valid drivers license.
• Must be able to bend, stoop, squat, reach, and grasp.
• Posses exceptional interpersonal and communication skills (e.g., verbal, written, listening).
• Typing speed of at least 25 words per minute (WPM)
• Flexibility to work varied shifts, weekends, holidays.
• Ability to communicate in English.
• Ability to obtain airport security clearance.
• Ability to lift 75 lbs.
• Ability to learn and operate a computerized reservation system.
• Ability to anticipate needs in a fast-paced environment.
• Ability to adapt to performing work according to set procedures.
• Must have a good attendance and punctuality record.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the United States (US)

Preferred

Knowledge of operations with industrial equipment and previous experience

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable

COVID-19 Vaccination Requirement

Where permitted by applicable law, new hires must have received the COVID-19 vaccine. The Company will provide reasonable accommodations to qualified employees with disabilities or for a sincerely held religious belief.

Total Rewards

• Medical, dental and vision benefits
• 401k program with a company match up to 6%
• Monthly incentive pay plan up to $150 per month
• Annual incentive pay plan with a target 5% payout of annual earnings
• Generous paid time off
• Unlimited standby travel benefits on Alaska Airlines & Horizon Air

FLSA Status Non-Exempt

Employment Type Part-Time

Regular / Temporary Regular

Apply by 7 : 00 PM Pacific Time on 3 / 9 / 2022

Location Petersburg

Equal Employment Opportunity Alaska Airlines and Horizon Air are proud to be an Equal Employment Opportunity and Affirmative Action employer that is committed to diversity, equity, and inclusion.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and gender expression), national origin, age, protected veteran or disabled status, genetic information (including family medical history) or other legally protected characteristics.

Qualified applicants with criminal histories will also be considered for employment, consistent with applicable federal, state, and local law.

People of color, women, LGBTQIA , immigrants, veterans and persons with disabilities are encouraged to apply. We are an E-Verify employer, where required by law.

I : Y - 1

Job Locations *USA-AK-Petersburg*

Requisition ID *2022-7577*

Category *Airports & Warehouse*

Apply by 7 : 00 PM Pacific Time on *3 / 9 / 2022*

Employment Type *Part-Time*

FLSA Status *Non-Exempt*

Regular / Temporary *Regular*

Requisition ID *2022-7577*

Equal Employment Opportunity Alaska Airlines and Horizon Air are proud to be an Equal Employment Opportunity and Affirmative Action employer that is committed to diversity, equity, and inclusion.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and gender expression), national origin, age, protected veteran or disabled status, genetic information (including family medical history) or other legally protected characteristics.

Qualified applicants with criminal histories will also be considered for employment, consistent with applicable federal, state, and local law.

People of color, women, LGBTQIA , immigrants, veterans and persons with disabilities are encouraged to apply. We are an employer, where required by law.