Overview

Reports to : Consumer Lending Account Support Supervisor

Functions Supervised : None

Primary Functions : Responsible for credit reporting and disputes on consumer loans, discontinuance and suspension of services, department reporting, and loan amendment processing.

Duties and Responsibilities :

• Responsible for processing credit bureau disputes and related functions on consumer and real estate accounts.
• Responsible for matters relating to identity theft associated with member and non-member accounts.
• Responsible for processing all member requests to invoke Service Member Civil Relief Act.
• Responsible for review and subsequent actions associated with all non-amortizing, paid ahead, substandard, and unclassified loan reports as assigned by the Account Support Manager.
• Responsible for processing requests for suspensions and discontinuances of member services.
• Responsible for processing loan extensions, modifications, and refinances for consumer and real estate loans.

Qualifications

Education : Associate's Degree in Business Administration

Creditable Experience in Lieu of Education : Two years of experience with a financial institution, with duties and responsibilities similar to those described above.

Experience / Skills : In the opinion of Consumer Lending Management applicants must display the aptitude and ability to efficiently administer varied assignments related to duties and responsibilities.

Must have and be able to display strong oral and written communication skills.

Tenure : Consumer Lending Account Support Officer II or III, Category 11 or 10, requires meeting proven acceptable performance standards as established by management.

Directly related work experience and / or accelerated training completion may be substituted for tenure.

Compensation

Salary Pay Range :

• Consumer Lending Account Support Officer I (Category 12) : $48,387 - $73,549 annually
• Consumer Lending Account Support Officer II (Category 11) : $52,258 - $81,523 annually
• Consumer Lending Account Support Officer III (Category 10) : $57,484 - $90,825 annually

Starting base salary will be determined based on candidate experience, qualifications, education, and local or state wage requirements, if applicable and will fall within the range provided above.

In accordance with our Salary Administration policy, new hire base salaries generally fall within the minimum to midpoint of the listed range.

Benefits

• Short-term and long-term incentives
• Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
• 401(k) plan with a 5% match
• Employee Assistance Program (EAP)
• Life and disability coverage
• Voluntary cash benefits for accident, hospitalization and critical illness
• Tuition Reimbursement
• Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays

Last updated : 2024-05-03