Who We Are

Who You Are

This role is a great fit for someone who has worked in a start-up or other growth environment, or who has experience in a larger company both national and international. You will be honest, accountable, and knowledgeable with the ability to perform in this role with a high level of discretion and professionalism. You will be well versed in IT principles.

We offer a casual office environment and offer a hybrid schedule with one work from home day per week after you’ve been acclimated with the company.

Summary

Summary/Objective

Job Description

• Ensure the streamlined operation of the IT department in alignment with the business objectives of the organization.
• The IT specialist plans, coordinates, directs and design IT-related activities of the organization, as well as provide administrative direction and support for daily operational activities of the IT department.
• The Senior IT specialist will work closely with decision-makers in other departments to identify, recommend, develop, implement and support cost-effective technology solutions for all aspects of the organization. The IT specialist will also define and implement IT policies, procedures and best practices.
• Identifies and procures the hardware and software needed to satisfy user requirements.
• Oversee provision of end-user services, including help desk and technical support services.
• Manage the deployment, monitoring, maintenance, development, upgrade and support of all IT systems, including telecommunications, servers, PCs, operating systems, hardware, software, peripherals and Office Automation equipment.
• Negotiate and administer vendor, outsourcer and consultant contracts and service agreements.
• Installs hardware and peripheral components such as monitors, keyboards, printers and disk drives on users’ premises.
• Loads appropriate software packages such as operating systems, networking components and office applications.
• Assists in the customization and adaptation of existing programs to meet users’ requirements.
• Provides telephone, in-person and online support to end-users.
• Coordinates activities with network services and information systems groups.
• Provides updates, status and completion information to manager and/or users, via voice mail, e-mail or in-person communication.
• Refers major hardware problems to service personnel for correction.
• Connects users to networks and provides initial training in facilities and applications.
• Administers e-mail and anti-virus systems.
• Rotates daily back-ups to media.

• Organizational and Leadership Skills
• Problem Solving/Financial Analysis and Forecasting
• Performance Management
• Technical Capacity
• Collaboration
• Teamwork Orientation
• Communication Proficiency

• Associate’s degree in information technology, management information systems, computer science or related field required.
• At least 2 or more years of work experience in an information technology role.
• Knowledge of Microsoft Centrix and Office 365.
• Knowledge of Active Directory PowerShell Scripts and Server Scripts.
• Thorough understanding of national and international technical processes.
• Excellent written and verbal communication skills.

• Bachelor’s degree preferred.