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The Community Health Center Network (CHCN), sister organization to the Alameda Health Consortium, is made up of the eight federally qualified community health centers in Alameda County. CHCN functions as the managed care MSO for our health centers, contracting with the Alameda Alliance for Health and Anthem Blue Cross. In order to help our health centers meet their missions of providing the best possible care to their communities, we also provide a broad range of training, technical assistance, quality improvement, information technology, and data analytic services.
Position Title: Customer Care Associate I (Bi-lingual Cantonese)
Department: Customer Care
Reports To: Customer Care Supervisor
Classification: Non- Exempt
Status: Full Time (Regular)
Salary Range: $20.00 hour to $22.40 hour
POSITION SUMMARY
With supervision, develop and maintain a broad, integrated understanding of programs, policies, and procedures within CHCN. Answer and respond to CHCN-MSO related customer issues that are received by way of telephone to meet customer expectations and departmental goals and objectives.
ESSENTIAL POSITION RESULTS
The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks and responsibilities. Employees may perform other duties as assigned.
SUPERVISORY RESPONSIBILITIES
None
MINIMUM QUALIFICATIONS
Required Skills and Experience
Desired Experience
Required Education
High school diploma required, 2 year college degree preferred.
CERTIFICATES AND/OR LICENSES
None
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is frequently required to talk or hear. The employee is frequently required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
WORKING CONDITIONS AND ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Full Time
$43k-55k (estimate)
02/16/2023
05/17/2024