Alafia River Animal Hospital is Hiring a Veterinary Receptionist/CSR Near Lithia, FL
Veterinary Receptionist/CSR
Alafia River Animal Hospital
Lithia, FL
Full-time Position
Alafia River Animal Hospital is seeking to hire an experienced receptionist/customer service representative. We are a two veterinarian, fast paced small animal hospital located about half an hour outside of Tampa. We offer both veterinary services and boarding. See required duties and responsibilities below.
We believe in a Whole Person Approach when it comes to our veterinary teams. This includes a living wage of $15 or more for all hospital Team Members, best-in-class benefits, mental health support, and continuous education. Investing in our teams and sharing the growth that they are instrumental in driving are top priorities, which is why every Team Member is eligible to participate in our revenue sharing program as well. All positions come with growth opportunities – whether you are seeking skill development to advance your career or to build additional capacity to better service your community, we custom tailor plans for each Team Members career journey.
Summary
The receptionist provides the first impression of the hospital to clients and patients. The receptionist must be friendly, professional and courteous, and capable of handling many tasks at once with interruptions. The receptionist must remain calm while busy or when clients are upset. This is a fast-paced position with very little time to sit down. This position requires excellent customer service, good computer skills, basic math skills, and a team attitude. Punctuality is expected. Since the receptionists are occasionally called upon to assist with patients, the position requires an employee capable of lifting up to 40 lb. unaided and able to stand or walk for most of the day.
Duties & Responsibilities
Greeting clients in a friendly manner
Admitting and discharging patients
Checks patient medical records for past histories, enters in computer and files
Answering a 2-line phone system
Monitoring PetDesk for text messages and refill requests
Monitoring and responding to emails
Scheduling appointments for veterinarians, and/or boarding
Collecting payment for services rendered
Manage medical records, filing
Proficient with computers,
Experience with AviMark and PetDesk is a bonus.
Requirements/Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The employee must be able to multi-task. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school diploma or GED
At least one year of experience working as a receptionist in a veterinary clinic environment
Must pass a pre-employment drug test, as well as all future random drug tests
Probation period of 3 months
Valid driver’s license and reliable transportation
Reliable cell phone
Able to lift and carry 40 pounds safely
Positive attitude and professional demeanor
Must have a team attitude, and be willing to help other staff in working towards a goal of excellent patient care
Able to work independently in a fast-paced environment, handle fluctuating priorities and multiple projects