Role:
Responsible for directing and administering the operational efforts of the Branch. Ensures that established
policies and procedures are followed. Oversees provision of a full range of services to members and prospective
members. Ensures that members are promptly and professionally served. Directs and supervises Branch staff.

Responsibilities:

• Underwrites consumer loans up to the amount assigned per Credit Union policy.
• Hires, reviews, schedules, trains, and monitors the work of branch personnel: conducts performance reviews; allocates resources to meet operational needs within the department; reviews and approves, denies, or modifies department recommendations from subordinates.
• Monitors branch operating results relative to established objectives and ensures appropriate steps are taken to correct unsatisfactory conditions.
• Maintains communications with main office; prepares and submits standard reports; attends scheduled management meetings.
• Represents the branch as appropriate in its relationships with members, sponsor organizations(s), suppliers, other financial institutions and similar groups.
• Controls past due and charged off accounts for the branch.
• Monitors all branch activities to ensure they are in compliance with established Credit Union policies and procedures.
• Performs other job related duties as assigned.

Experience:

Three years to five years of similar or related experience.

Education:

(1) A two-year college degree, or (2) completion of a specialized certification or licensing,
or (3) completion of specialized training courses conducted by vendors, or (4) job-specific
skills acquired through an apprenticeship program.