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Alabama Orthopaedic Clinic, PC
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Full Time Patient Services Representative
$36k-48k (estimate)
Full Time 4 Months Ago
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Alabama Orthopaedic Clinic, PC is Hiring a Full Time Patient Services Representative Near Mobile, AL

Job Title:
Patient Services Representative
Department:
Patient Services
Reports to:
Patient Services Supervisor
Effective Date:
10/27/2023
Job Summary:
The Patient Services Representative greets, provides information, and responds to the needs of patients, staff, and other visitors at different locations throughout the building. This role includes Arrivals, Check-In, Check-Out, Patient Flow Coordinating, and Phone Operator/PBX. This includes but is not limited to appointment arrivals, check-in and out, registration, insurance verification, collection of co-pays, ancillary/appointment scheduling, and coordinating patient flow. This role works collaboratively with other departments, staff, and leadership to assure a high level of customer service experience.
Duties/Responsibilities:
  • Work arrivals by welcoming all incoming patients (up to 400 in a morning clinic) in a positive, cheerful manner, directing them and updating their location in the EMR as needed.
  • Check patients in upon their arrival, updating demographic/insurance information as needed to ensure accuracy. Collect copays, provide receipts, review billing alerts, and enter all information into EMR for detailed record-keeping.
  • Coordinate patient flow throughout the clinical floor. Ensure patients are escorted appropriately to their designated areas, and that they are located correctly in the EMR.
  • Check patients out, scheduling follow-ups as notated by physician. Coordinate with clinical staff as necessary.
  • When working in the phone room, answer incoming phone calls to the building in a timely manner, schedule appointments, send tasks through the EMR, and transfer calls as needed.
  • Regularly communicate and coordinate with physicians and staff to maintain a high standard of patient care.
  • Capture signatures from patients during their visits as required by policy and regulations.
  • Assist with rescheduling patients for cancelled clinics.
  • Perform all other duties as assigned by supervisor.
Qualifications:
  • High school diploma, GED, or equivalent required.
  • Proficiency with computer software such as Microsoft Office, Windows, etc. required.
  • Experience with EMR systems strongly preferred.
  • Must demonstrate a high level of communication and organizational skills.
  • Must demonstrate a high level of customer service skills, including phone etiquette.
  • Must demonstrate an ability to perform well in a fast-paced environment with a positive attitude.
HIPAA Responsibilities:
  • Uses and discloses Protected Health Information (PHI) according to the facility’s policies and procedures.
Physical Requirements:
  • Must possess the physical ability to stand/sit for up to eight hours/day; bend, stoop, twist; assist patients; ability to lift up to 25 pounds and carry materials weighing up to 25 pounds.
In developing this job description, care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Job Summary

JOB TYPE

Full Time

SALARY

$36k-48k (estimate)

POST DATE

12/07/2023

EXPIRATION DATE

04/30/2024

Show more

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The job skills required for Full Time Patient Services Representative include Customer Service, Scheduling, Billing, Appointment Scheduling, HIPAA, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Full Time Patient Services Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Full Time Patient Services Representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Full Time Patient Services Representative positions, which can be used as a reference in future career path planning. As a Full Time Patient Services Representative, it can be promoted into senior positions as a Patient Appointment Scheduler that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Full Time Patient Services Representative. You can explore the career advancement for a Full Time Patient Services Representative below and select your interested title to get hiring information.

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If you are interested in becoming a Patient Services Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Services Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

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The Patient Services Rep reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditat

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Coordinated and provided clerical and support activities within a multidisciplinary, patient care unit to facilitate the daily patient flow.

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Patient service representatives smooth out the emotional and mental bumps by advocating for the consumer through all phases of medical treatment.

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This position creates patient records, provides documentation as appropriate to patients, and collects and applies patient payments.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Patient Services Representative jobs

Representatives must use quality customer service techniques to ensure patient needs are met.

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Some patient services representative roles require additional training.

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Both Patient Service Representatives and Patient Care Specialists, some of the skills necessary to complete the responsibilities of each role are similar.

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Furthermore, many of the tasks that are required of a patient service representative will be dependent upon strong computer skills.

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Must exercise empathy and respect to provide excellent customer service for patients.

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Step 3: View the best colleges and universities for Patient Services Representative.

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