Are you team-oriented with excellent communication skills? Looking for a great opportunity with a reputable company? A career you can be proud of? We’re looking for you too!

If you’re passionate about quality work and customer service, come build your career with Al Terry Plumbing & Heating, Inc.! We want to talk to you TODAY!

Al Terry Plumbing and Heating Inc., with over 47 years in business, seeks qualified applicants for the key position of Service Manager, Plumbing & HVAC for our residential and light commercial department.

Title: Service Department Manager
Location: Hooksett, NH 03106
Job Type: Full Time

We offer:

• $5,000 Sign-on Bonus - $2,500 at 6 mos. $2,5000 at yr.
• Top Wages - $75k - $105k per year bonus opportunity for meeting departmental goals
• 401K Company Match
• Paid Holidays, Vacation Time & Sick Days
• Medical & Dental Insurance
• Disability & Life Insurance
• Growth Opportunities & Career Advancement
• Fun Workplace & Team Environment

The ideal candidate is someone who has the following:

• A minimum of 5 years of experience in service department leadership
• Self-motivated with the ability to motivate a team
• Positive can-do attitude
• Excellent communicator with other managers, staff, techs, and customers
• Clear understanding of the key drivers of success for a service department
• Develop and execute continuous improvement plans for the department
• Licensed plumber a plus
• Ability to use job management software, Excel, Word

What you’ll do:

• Responsible for working with other company/department leaders in driving sales and profitability
• Manage day to day activities to ensure the success of field technicians
• Ensure that field work is performed in a safe, clean, timely, and orderly manner
• Visit job sites to review job progress and adherence to company standards
• Provide ongoing training to technicians as necessary
• Assist field personnel in troubleshooting plumbing & HVAC issues
• Make certain that all work is conducted according to current regulatory standards
• Ensure that customer issues and kept to a minimum and resolve same
• Consistently improve technician time on task
• Maintain a full staff of technicians with the proper skills
• Handle disciplinary matters, hiring, and other personnel actions as required
• Prepare and conduct employee evaluations and reviews
• Review technician reports on a daily basis; follow-up on recommendations for additional work

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• High stress tolerance -- thrives in a high-pressure environment
• People-oriented -- enjoys interacting with people and working on group projects

Work Location: In person

Since 1976, Al Terry Plumbing & Heating, Inc. has been a leading name in energy-efficient appliance solutions across New Hampshire. We are proud to provide service to our clients from the Lakes Region to the Seacoast, out west to the greater Amherst area and all around the Massachusetts border.

We are more than just a company. We’re a real team working together to guarantee your satisfaction. We vet and train every team member to ensure your peace of mind and confidence when hiring us. We are committed to getting the job done right, the first time around. We keep our technicians on the pulse of the latest tools, techniques, and technology to ensure you get brilliant results that last for years to come.

If you’re ready to be a part of our team, apply today!

Job Type: Full-time

Pay: $75,000.00 - $105,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Experience:

• Customer service: 2 years (Preferred)
• Management: 5 years (Required)
• HVAC OR Plumbing: 2 years (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person