The Patient Coordinator, Oncology is the first contact with the new patient and the first introduction to the practice; as such, requires good interpersonal skills, a calm communication style, friendly responsiveness and efficient management of the patient encounter. The Patient Coordinator is responsible for performing a variety of tasks to include front office administrative duties, greeting of patients, scheduling and navigation of patient care. Schedules consult appointments for patients by answering phone calls, managing radiation oncology referral request, Epic referral work queue and/or receiving faxes. This role requires accurate entry of patient information into scheduling system, collecting initial clinical data, demographic and insurance information, obtains and keeps track of all pertinent paperwork at time of scheduling as well as when patient arrives for treatment. Specific duties include, but are not limited to: Manage all incoming referrals to department via phone, email, or fax. Schedule consult and appointment placeholders for CT simulation and new start treatment appointments. Place subsequent treatment holds on schedule. Guide patient through the appointment process, including expectations of the first appointment. Greets patients as they arrive for their consults and register them, obtain photo ID, obtains necessary on-site paperwork such as insurance cards, screening forms, and consent forms. Coordinate/obtain clinical documentation prior to the first visit, including medical records and pathology slide review. Identify self-pay or high risk financial patients; coordinate financial counseling as necessary, notify billing team of potential issues. Work with billing department to ensure financial clearance for sim appointments. Consult with clinical staff as appropriate to determine urgency of first appointment when necessary. Add referrals to referral tracking form, send appropriate end of day and weekly referral emails. Obtain radiology imaging. Upload imaging CD’s. Manage and schedule nutrition and social work, work queues. Assist with the SPRO program, schedule meetings, take minutes, enter patient information on SPRO database. Position Requirements: High School Diploma or equivalent experience required CPR Certification required. Experience in scheduling appointments doctor's office. Familiar with medical terminology, exams and diagnoses. Excellent customer service and communication skills, both written and verbal Self-starter with strong team player and leadership abilities. Strong problem solving skills Ability to prioritize and meet pre-determined deadlines Flexible hours required Travel may be required Preferred: Associate's Degree preferred. One to three years’ scheduling in Radiation Oncology Department Scheduling. Physical Requirements: Standard work environment. The employee may be exposed to blood/body fluids and infectious disease. environmental hazards such as exposure to noise, and travel. More than 50% of the time: Sit, stand, walk. Repetitive movement of hands, arms and legs. See, speak and hear to be able to communicate with patients. Less than 50% of the time: Stoop, kneel or crawl. Climb and balance. Carry and lift (ability to move non-ambulatory patients from a sitting or lying position for transfer or to exam). Residents living in CA, NY, Jersey City, NJ, WA and CO click here to view pay range information. Medical, Transporter, Front Desk, Medical Scheduling, Medical Assistant Akumin Operating Corp. and its divisions are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability. Akumin opens the doors to an exceptional career in outpatient care. Recognized as a trusted national partner for hospitals, health systems, and physician groups, we provide comprehensive radiology and oncology services with a steadfast focus on patient care. Join our team to gain access to cutting-edge technologies, thrive in a supportive work environment driven by trust and collaboration, and embark on a rewarding journey of personal and professional growth. Contribute to shaping the future of healthcare by joining Akumin. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. At Akumin, we’re proud to provide a comprehensive range of top-quality outpatient radiology and oncology services to health systems, hospitals, physician groups, and patients all across the country. Our offerings include state-of-the-art diagnostic imaging, pioneering radiation therapy methods, and personalized care plans created to meet each patient’s specific needs. By collaborating with a diverse array of healthcare providers, we make certain our critical services are both accessible and effective, ultimately leading to improved patient outcomes and fostering the overall well-being of the communities we serve.