Role: Sr IT Technician

Location: San Francisco, CA

Job Description:

Coordinate, monitor and provide a variety of specialized services in the design, installation configuration, operation, repair and maintenance of District Wide Area Networks (WAN) and Local Area Networks (LAN) and related equipment; assure proper network security.

Job Description for IT Specialist

Monitor and review daily technology work order requests; determine how best to resolve these requests and delegate tasks to staff accordingly. Troubleshoot network problems involving routing, communications, network operating systems, printing, servers, memory management and other applications; conduct diagnostic testing on computers and network configurations as needed; install patches and perform upgrades to servers; install and repair computer security equipment; add and delete electronic mail accounts. Provide technical information to other departments, sites and end users; provide training and support in the proper use of installed software systems; respond to questions or problems in person or on the telephone. Prepare and maintain records related to assigned activities and maintenance of system and user documentation; manage user groups and security access. Consult with vendors, service providers and technical support regarding purchase of parts, status of repairs and software and hardware related questions; order parts and equipment in accordance with established guidelines; provide technical assistance to outside contractors. Operate and maintain a variety of specialized equipment and software related to the upgrade, installation and repair of network systems; utilize a variety of hand and power tools to make repairs. Attend and participate in meetings, conferences and seminars related to computer technology to maintain current knowledge of technological advances in the field.

Drive a vehicle to sites to conduct work; maintain routine records related to work performed; prioritize and respond to emergency calls.