Job description: After Sales Support Specialist will establish and retain relationships with clients so that they can easily obtain customer feedback concerning the quality of the companys products.

The role also involves assisting clients in resolving issues concerning products they purchased, or services rendered to them. They must establish good work relationships with clients to ensure increased revenue. They will monitor details and evaluate the product warrantys expiration date and assist them in processing claims

Responsibilities:

Support the distributors in LATAM region with after-sales related issues

Maintain contact with clients to obtain customer feedback regarding product/service quality

Assist clients in resolving issues and complaints concerning purchased products or services

Follow up on spare part orders from LATAM distributors

Develop and implement strategies effective for ensuring a satisfied clientele and increased returns

Cross sale products spare parts and maintenance kits to increase sales

Liaise with other sales departmental heads to discuss business plans necessary for enhancing sales performance

Ensure clients are tended appropriately in line with set customer service standards

Develop and optimize support and service processes, tools, and systems

Oversee all post-sales services provided to clients to ensure customer satisfaction

Provide periodic reports to management on all after-sales activities

Education/Knowledge

High school diploma. Bachelors degree is preferred.

Strong communication skills both written and verbal to address all levels within internal and external teams

Open minded, creative and flexible to develop solutions & parts sales strategies

Experience in after-sales operations of power generation, heavy machinery or automotive companies is preferred.

Fluent in Spanish

Travel

• Ability to travel 10% per annum
  • All Latin America Operation
  • Passport needed

Software Knowledge

• MS Office is a MUST (Microsoft Office product suite, Excel, Word, Publisher and Power Point)

• SAP knowledge preferred but not required

WHAT'S IN IT FOR YOU!

• Annual raise (based on performance)
• Quarterly Bonus-Based on Performance
• Health insurance after 90 days probation period
• Paid personal/sick days after 90 days probation period
• 2 weeks Paid vacation
• 401K Retirement plan/ matching 3%
• Monday to Friday 8 am to 5 pm In-office & 10% travel to LATAM countries
• Company Benefits:
• Health insurance (single coverage 50%)
• Vacation (first 2 years 2 weeks, then 3 weeks)
• 3% matching 401K

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