Accepted Work Authorization: USC, GC, GC-EAD, H4-EAD

• Web services and other cross system communication protocols and experience with integration of telephony systems to other computer systems (e.g. SOAP, VXML SQL, XML, REST)
• Software development in an object orientated programming language; ability to design, develop and support advanced IVR applications.
• Knowledge of PBX architecture, telecommunication network services, and contact center systems.
• Working knowledge of and the ability to interpret and troubleshoot SIP based VoIP traffic, as well as the integration of dissimilar SIP telephony systems.
• Strong understanding of contact center operation, including key metrics and workforce management needs
• As well as experience with management and development of speech recognition systems and grammars
• Working Knowledge of Genesys Cloud is a plus.

Thanks & Regards
Imran khan
US IT Recruiter
Email: imran.khan@akken.com

Job Type: Contract

Pay: From $60.00 per hour

Schedule:

• 8 hour shift

Experience:

• IVR: 4 years (Required)

Work Location: On the road