Job Description:

• Provide a source of connection between business needs and IT initiatives to understand organizational efforts and IT implementations and how they work to serve each other.
• Analyze and document current ITSM processes, identifying areas for improvement and developing strategies to optimize service delivery.
• Collaborate with cross-functional teams to define and implement solutions that meet business needs and align with industry best practices.
• Serve as the subject matter expert (SME) on ITSM frameworks and processes such as ITIL, Service Now, Change Management, Problem Management, and Software Onboarding.
• Develop and maintain ITSM metrics and reporting. Provide insights and recommendations to drive continuous improvement.
• Facilitate communication and collaboration between IT and business stakeholders, ensuring that ITSM initiatives are aligned with business objectives and strategies.
• Stay up to date with emerging ITSM trends and best practices and recommend innovations and improvements to enhance service delivery.

Job Type: Full-time

Pay: $70.00 - $75.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Schedule:

• 8 hour shift

Ability to Relocate:

• North Chicago, IL 60064: Relocate before starting work (Required)

Work Location: In person