We are aiTWorks, an employment agency (www.aitworks.com) and we are looking for a candidate who can work as a Customer Service Specialist at Japanese eyewear Company in Arcadia, CA.

*Job Type: Full-time

*Job Title: Customer Service Specialist

*Work Location: Arcadia, CA

*Salary: $21.00 - $25.00 per hour（The salary is negotiable. Depends on your skills）

*Details:

• Evaluate the customer’s prescription and visual requirements to recommend specific lenses, lens coatings, frames, and features as appropriate for each customer.

• Provide direct support to customers in selecting, ordering, fitting, and adjusting eyewear; taking facial measurements (including measuring pupillary distance, temple length, bridge, eye size, optical centers, and bifocal placement); taking facial measurements; and ensuring that eyewear meets facial measurements and optical prescriptions under the supervision of the Dispensing Optician.

• Welcome customers in a prompt and friendly manner; maintain a pleasant and professional demeanor when performing job duties, especially when interacting with customers.

• Address customer needs in a prompt and friendly manner, while actively seeking to understand customer concerns, requests, and expectations.

• Understand and handle customer complaints regarding products, services, sales, or other matters with honesty and integrity, while taking initiative to find appropriate resolutions.

• Perform sales activities including providing customer assistance, processing payments, sales, and returns, and responding to customer inquiries.

• Inform customers of the store’s return and replacement policy, product and pricing information, warranty, and the proper use and care of eyewear.

• Foster a vibrant and friendly atmosphere by building good communication and strong relationships with colleagues, customers, and managers, while maintaining a positive attitude.

• Attend regular staff meetings with Store Manager and Assistant Store Manager to understand company announcements and daily sales goals.

• Attend mandatory training and fully understand contents in order to provide excellent customer service in accordance with company standards.

• Uphold company and operational standards for the retail store, including but not limited to the arrangement of eyewear displays and cleanliness.

• Maintain records of customer prescriptions, orders, payments, and other patient or business records in compliance with company policy and applicable privacy laws concerning patient information.

• Understand the store, types and features of products, and product layout in order to quickly guide customers to their desired product.

• Wear appropriate attire and maintain a professional personal appearance in accordance with the company dress code.

• Process and verify inventory shipments received.

• Adjust and fit eyeglasses using pliers, heating equipment, and hands to shape or bend frames under the supervision of the Dispensing Optician.

• Assemble eyeglasses by cutting and edging lenses, and fitting lenses into frames.

• Process payment and perform daily sales activities (e.g., retail cashier duties).

• Follow safety, health, harassment, and security policies of the company. etc...

*Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

*Requirements:

• High school or equivalent (G.E.D) education
• English：Business Level
• ABO Certification preferred
• One year of retail experience
• Availability to work a flexible schedule and the hours necessary to open and/or close the store, including nights, weekends, and holidays.

Job Type: Full-time

Pay: $21.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Experience:

• Optical: 1 year (Required)
• retail: 1 year (Required)

Work Location: On the road