Overview:

We are seeking a detail-oriented Scheduler to join our team. The ideal candidate will have a strong organizational skill set and be proficient in various software applications to coordinate schedules and appointments effectively.

Scheduler Duties and Responsibilities:

• Appointment Scheduling: You’ll answer phone calls to our dedicated scheduling line and book appointments for installations. Efficiently managing the schedule is essential to ensure smooth operations.
• Appointment Reminders: Two days before scheduled appointments, you’ll call customers to remind them of their installation day and time. This proactive approach helps reduce no-shows and ensures excellent customer service.
• Email Communication: In addition to phone calls, you’ll send reminder emails to customers. Clear communication via email is crucial for keeping customers informed.
• Customer Follow-Up: After installations, you’ll follow up with customers to inquire about their level of service satisfaction. Gathering feedback helps improve processes and maintain high-quality service.

Scheduler Qualifications:

• Flooring Scheduling Knowledge (Essential): Since your center deals with installations, familiarity with flooring or home improvement scheduling is necessary.
• Previous Clerical or Administrative Experience: Having experience in administrative tasks will be beneficial. You’ll handle appointments, emails, and phone calls effectively.
• Computer Literacy: Ability to learn basic computer programs and processes is essential for managing schedules and communication.
• Excellent Phone Manners: Your communication skills over the phone matter. A friendly and professional phone manner ensures positive interactions with customers.
• Advanced Organizational Skills: As a Scheduler, you’ll manage multiple appointments and schedules. Strong organizational skills are necessary.

Job Type: Full-time

Pay: $15.75 - $18.00 per hour

Expected hours: 40 – 55 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• home improvement scheduling: 3 years (Required)

Ability to Commute:

• Sterling Heights, MI 48312 (Required)

Work Location: In person