SUMMARY 

This position supports the everyday activities of the Customer Service department by maintaining departmental records on the customers of RV Products. 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

Includes the following: 

Enter transactions into a computerized system. 

High volume phone calls during peak months. 

Prepare letters to service centers. 

Communicates pertinent information to customers in a professional and timely manner. 

Expedite follow-up activity with service centers as needed. 

Maintain customer files, including updating orders as required. 

Must be able to multi-task in a fast-paced environment. 

Performs other related duties, as assigned. 

QUALIFICATIONS  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

EDUCATION and/or EXPERIENCE

High school diploma or equivalent. 

1 – 3 years related experience in customer service or order processing. 

COMPUTER SKILLS

Proficient in Microsoft Excel and Word.

Ability to type 40-50 WPM.

Proficient computer skills and ability to learn database and ordering systems. 

LANGUAGE SKILLS

Ability to write reports and business correspondence.

Ability to effectively present information and respond to questions from service centers. 

Excellent organizational skills, attention to detail, communication skills, multitaskingabilities, and the ability to communicate written and orally.

MATHEMATICAL SKILLS 

Ability to calculate figures and amounts such as discounts, proportions and percentages and the aptitude for detailed investigation of results. 

REASONING ABILITY

Ability to identify and describe practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is frequently required to sit; use hands and fingers to manipulate objects, handle, or feel; and talk or hear. The employee is occasionally required to reach with hands and arms. Prolonged periods sitting at a desk working on a computer. The employee must occasionally lift and/or move up to 15 pounds. 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.