Position: Inside Sales - Equipment
Location: Cleveland, OH (remote)
Brand: AirTech
Segment: Air Supply Group

Air Technologies® is a total industrial solutions provider. We are North America's largest independent compressor distributor and service center, and while bigger does not always mean better, we have never lost sight of our customers. We use our success to reinvest in the things that matter most to our customers and our talented associates who serve them.
Nearly 60 years ago, we set out on our mission: To have our customers' choices enable us to become the dominant compressed air systems and services supplier in every market in which we choose to do business. We do this by helping each customer achieve their mission through our committed, focused and capable associates, working with like-minded suppliers and guiding our decision by shared core values.
At OTC Industrial Technologies, we believe that our employees are our greatest strength. Through investment in our people and growth from within, we believe in providing you with a wide variety of opportunities to accelerate your career potential as you help us drive change to move our business forward.
For over 60 years, employing and developing the best-in-class talent has been at the forefront of our success. By coupling our teams' hands-on experience with a wide range of products from top vendors, we provide customers with the best quality products and technical application expertise and services at the lowest possible costs.
Position Responsibilities include but are not limited to the following:

Provide Solutions and Superior Customer Service including direct contact with customers

Assure Superior Customer Service by working with all Sales, Customer Service, Assembler and Warehouse teams for optimal performance

Supervise work of Inside Sales/Customer Service team, including planning, assigning and scheduling work, reviewing work and ensuring quality standards, training staff and overseeing daily productivity including timely processing and communication of all inquiries, orders, complaints, returns and corrections.

Provide Solutions for pricing and quoting repairs with inside sales staff.

Sizing selecting and quoting the best suited equipment for the customers' application.

Maintain knowledge of and implement all aspects and options available within AirTech's ERP SX.e (GUI) and apply it accordingly to each opportunity assuring Inside Sales/Customer Service meet Customer's needs/ delivery dates

Maintain all ISO, ROHS, REACH, Conflict Mineral and customer required documentation assuring all Quality needs are met and maintained including ISO recertification.

Lead, assist and monitor all Operation issues including warehousing, non-stock, inventory, orders, credits, rebates, etc...

Be the "go to" person for SX.e training, operational procedures, issues and opportunities.

Monitor, review and provide all the necessary daily, weekly and monthly reports for both the Sales and Management Team

Manage and review inventory; resolve all related issues including Consignment warehouses (Stock, Non-Stock, Returns, etc).

Gain familiarity with and maintain knowledge of all vendors including the utilization of vendor portals

Manage, assist and monitor all accounting problems working with all Team members to resolve.

Monitor for problems, taking immediate action where possible and escalating when required.

Perform other duties as assigned/required.

Work cooperatively with other AirTech associates; be a Team player including offering assistance when requested/required

Present AirTech professionally and competently in all situations adhering to OTC's mission statement and core values.

Qualifications:

Associate Degree or equivalent from two-year college or technical school; or two (2) years related experience.

Experience and knowledge of pump, rotating equipment and complimentary products.

Superior customer relation skills

Excellent verbal and written communication skills

Strong problem-solving skills and strong mechanical aptitude.

The ability to work productively with other associates and vendors; a "team" attitude. Work cooperatively with other AirTech associates; be a Team player. Offer assistance when requested/required.

Present AirTech professionally and competently in all situations adhering to OTC's mission statement and core values.

Working with OTC Industrial Technologies is perfect for purpose driven individuals who are motivated to be part of an exciting transformational company.
Perks of Working with OTC Industrial Technologies:

As part of the OTC family, you'll enjoy competitive compensation and a comprehensive benefits package that includes medical, dental, and vision care coverage and a 401(k) savings plan - Additionally, we offer paid time off, short-and long-term disability coverage, life insurance, tuition assistance, and Employee Assistance Program. You'll also experience exciting opportunities for professional and personal growth and recognition.