Role overview Application
Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:

Research has been part of Airbnb from the very beginning when Paul Graham told the Airbnb founders "go to your users." As designers, the founders embraced this advice and got on a plane to meet with Airbnb hosts that very weekend. Since those early days, the value of research has been baked into Airbnb's product culture.

The Difference You Will Make:

As a Research Program Manager, you will sit on a larger Research Strategy and Operations team. You will be responsible for multiple research programs including inclusive research operations, aspects of knowledge management and overseeing lab spaces and equipment. You will own aspects of knowledge management for the team ensuring our internal and external knowledge centers are up-to-date with appropriate resources and documentation. You will be in charge of Lab setup and maintenance, adding new capabilities and features to the lab training sessions for new team members on how to use the labs. You will also be responsible for our equipment Library and further our equipment inventory.

You bring creativity to the operational aspects of a research team and deal with solving the "how," freeing up your peers to focus on crafting the "what." You anticipate how decisions are made, persistently explore and uncover new ways of doing things, and work collaboratively with stakeholders. You have demonstrated strong performance in your prior roles; you thrive in ambiguity and demonstrate problem-solving leadership with limited oversight.

A Typical Day:

• Research Technology:
  • Act as the lead program manager for research technology which includes creating and building out resources and managing lab space.
  • Manage and lead training on eye-tracking technologies.
  • Develop and share lab and equipment metrics with the wider team.
  • Identify and evaluate current and prospective research equipment to ensure researchers have the appropriate tools and processes to conduct efficient, compliant, and ethical research
• Knowledge Management:
  • Further develop and own content around knowledge management for our internal Research Hub and shared drives.
  • Utilize knowledge management tools and processes to continually evangelize past, present, and future research work.
• Onboarding:
  • Collaborate with peers from Research Strategy & Operations and Researchers to establish team member onboarding and education programs specific to the team's needs.
• Inclusive Research:
  • Own end-to-end participant recruitment for A11y prioritized research projects including using SQL, creating and distributing survey screeners, coordinating and scheduling participants, and distributing incentives.
  • Own relationships with inclusive research vendors and tools.
  • Work with researchers to create inclusive research processes and training.
  • Ability to implement and run inclusive participant panels independently.
• Operational excellence:
  • Continuously examine, experiment, and measure improvements to our operational model and processes (e.g. automating tasks, improving workflows, developing repeatable methodologies).

Your Expertise:

• BA/BS degree, 5 years of Research Operations, Research, Program Management, Product Management, Project Management or relevant experience
• Demonstrated ability to work through ambiguity to detailed solutions. You can take a vague problem, crisply frame the challenge, identify a path forward, and drive an initiative over the finish-line.
• Experience with Panel Management or Participant Recruitment
• Proficiency in SQL
• Experience working with researchers in a digital product organization
• Long-term strategic thinking balanced with near-term execution skills. Distinctive problem solving skills
• Proven ability to build strong relationships and manage ambitious and operationally complex projects with cross-functional teams
• Passionate and enthusiastic about organizational excellence and attention to detail
• Develop work plans, gather, and synthesize relevant data. Lead analyses, develop final recommendations, and ensure they are implemented effectively and efficiently.
• Deep knowledge of the experience research or consumer insights space
• Experience with or understanding of cross-functional (pm, design & eng) product-driven organizations or digital agency
• Knowledge on running and managing research lab spaces and equipment
• Demonstrated experience with Airtable

Your Location:

Due to the nature of this position, the successful applicant will need to be based in the San Francisco-Bay Area, CA to be able to conduct their work. Currently, employees can not be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware And Rhode Island. This list is continuously being updated, please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: . Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Pay Range

$100,000 - $127,500 USD