Service Coordinator- $22-$26/hr

In 1984, Bill Guy founded Air Force One, a commercial HVAC company, in his hometown of Dublin, Ohio. Under the continued leadership of the Guy family, Air Force One has expanded our offerings and capabilities and grown to include 8 locations with a nationwide reach. While we continue to progress and improve, we have never forgotten our roots. We remain devoted to the same organizational values and vision upon which we were founded.

Air Force One has been named Top Workplace by Columbus CEO Magazine for the 3rd year in a row in 2023!! This award is very special to us, as it is solely based on anonymous reviews from Air Force One associates. Our positive culture has led to an environment where your ideas are encouraged and welcomed. We believe in working hard but also enjoying your time away with an excellent work/life balance. From the beginning, we have dreamed of building a company unlike any other in the HVAC industry for both our employees and our customers. We are well on our way to achieving this dream!

As one team dedicated to personal ownership and service to others, we keep our core values at the root of everything we do:

INTEGRITY: promising unmatched honesty and reliability.
HUMILITY: thinking of others before yourself.
INTELLIGENCE: providing thoughtful and reasonable decisions.
HUNGER: striving to progress and improve.

COMPANY BENEFITS:

• 7 Paid Holidays
• Paid Time Off
• 3 Additional Paid Days (Service to Others Days) to do community service of your choice
• Medical (including 3 company paid options)
• Dental, Vision
• Company Paid Short Term and Long Term Disability
• Company Paid Life Insurance
• 401(k) with company match
• Wellness Incentive Programs
• Apparel Program

POSITION SUMMARY:

Ensures continuity in all critical client touch points between client and AFO. This position is focused on the accuracy and timeliness of client deliverables and scheduling technicians.

QUALIFICATIONS:

• Associate degree or related field (Bachelor’s Degree Preferred).
• Customer Service experience required.
• Computer Experience required.

RESPONSIBILITIES:

• Answer incoming calls in a professional manner and provide information to the callers. Take messages and transfer calls.
• Enter Service calls into our SamPro Database - Maintain client information & coordinate call for dispatch and communicate with technicians.
• Set up and manage electronic filing systems
• Operate office equipment - Phones, copiers & fax Machines
• Maintain scheduling and Outlook calendars
• Complete forms in accordance with company procedures.
• Monitors and reviews service calls and PM activity (daily, weekly, monthly) ie. Activity, Follow through, Proposal recommendations, Recommended repairs, & Escalations
• Issues Purchase orders and organizes technicians’ parts for pick up or staging.
• Coordinates all EFM tools (electronic facility management) - SAMPro & Client web-based systems (tracking, updates, submissions, etc.)
• Other duties as assigned

If you are looking for growth opportunities, a positive culture, and a family like atmosphere then apply today!

Job Type: Full-time

Pay: $22.00 - $26.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 2 years (Preferred)
• Administrative: 2 years (Preferred)

Ability to Relocate:

• Norton, OH: Relocate before starting work (Required)

Work Location: In person