Job Description

Our Resident Relations Team Members pride themselves on the impeccable customer service and problem-solving techniques they provide to current and future residents.

The Resident Relations Specialist will focus on and manage the entire resident renewal process. You will work at our Bent Tree Apartment Homes, 740 units located in Centreville, VA.

A bit more about what you’ll do

• Respond to and manage resident complaints and / or service issues at the Shared Service Center and may coordinate with appropriate staff to address and resolve resident concerns.
• Support residents during the move-out process, which may include notice to vacate and resident transfers.
• Manage resident lease renewal process including finalizing renewal leases with the resident via phone and internet.
• Monitors resident retention.
• Assist residents with any need
• Help residents pay their rent online
• Complete move-in and move-out inspections
• Register cars to park on-site
• Register pets for existing residents
• Assist with parcel pending (package deliveries)
• Enter in service requests for residents
• Answer questions regarding service requests
• Assisting with Notice to Vacates and gather information for move-outs
• Send communication to residents
• Coordinate and plan resident functions
• Responds to and manages resident complaints and / or service issues
• Contact residents about policy violations

Qualifications

• Strong customer service / Retail / Hospitality / Restaurant or Sales background, with ability to consistently meet and exceed sales goals.
• 2 years customer service experience in a fast-paced service environment (ie, property management, hospitality, retail, restaurant etc.).
• Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner.
• A reliable mode of transportation.
• Ability to work a flexible schedule including evenings and weekends.
• Ability to read, write, and speak English.

Additional Information

AIR offers attractive total compensation packages designed to recognize and reward performance at the individual, team and company levels.

We start with a competitive base salary and add bonus opportunities and benefit choices topped off with :

• Expected base pay rate of $18.50 to $20.00 an hour Monthly Renewal Commissions. You will be provided a base pay rate that is in line with your skills and experience as they relate to the requirements of the job.
• Opportunity for extended time-off with benefits during slower parts of the year.
• 25% Discounted Rent at AIR communities (certain exclusions apply, and an application is required).
• Medical, dental, vision, and life insurance options available. HSA with company sponsored contributions, FSA (traditional and dependent care FSA).
• Short and long-term disability paid by the company.
• 401(K) and Employee Stock Purchase Plans.
• Paid Vacation, 9 Paid Holidays, Wellness Bonus Days, and Paid Sick Time.
• Tuition Assistance Program.
• Commuter Benefits and Pet-Insurance.
• Up to 100% Reimbursement on Professional Certification / Licensing for Job Related Curriculums.
• Paid parental leave of up to 16 weeks, following the birth or adoption of a child.
• Consumer discounts from various products and services including travel planning, wireless phones, health and fitness, home appliances, and more.
• 15 hours of paid time annually to give-back to your community.
• Opportunities for professional development and career growth including realistic job previews, in person and virtual leadership training, and performance improvement courses.

Last updated : 2024-05-06