• Assist with product training for internal Aiphone employees, coordinated and planned with members of the Technical Services team. Training to include system design, integration, installation, programming, and troubleshooting of systems. Training venues to include in-office or video conference.
• Assists Technical Writer with creating, updating, and reviewing documentation for products and their installation, programming, and use, including specification sheets, USP instruction manuals, and QuickStart guides. Also assists with reviewing and testing all documentation for technical accuracy as required.
• Works closely with the Technical Support department to provide product training on new and existing systems (system design, integration, installation, programming, troubleshooting), and assist with escalations as directed.

Additional Responsibilities include the following.

• Assists Engineering and Marketing departments as a technical consultant on product literature proofing and edits. Works with Marketing to support trade show booth product demonstration panels and technical materials.
• Assists in the production of instructional "how-to" and feature/function product videos. May include various tasks including determining topics, scripting, and editing.
• Assists in developing and maintaining product training presentations on new and existing products for use in seminars, webinars, and to be used by field Sales Managers for training that they perform for their customers.
• Travels to trade shows to set up and tear down product displays, and represent Aiphone with technical product expertise in design, installation, and programming during events.
• Backs up Technical Support team during departmental meetings, or in other critical situations. Manages escalated issues as assigned.
• Assists with the design and maintenance of product demonstration kits to be used in the field.

Inter-relationship Relationship of position with internal, lateral, and external groups.

Interacts with co-workers as a team member. Work closely with Technical Support, Sales, Marketing, and Engineering.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this Job, the employee is regularly required to lift and/or move up to 20 pounds. The employee is regularly required to sit for long periods of time; walk; use hands to finger, handle, or feel; balance; bend and reach with hands and arms; and talk or hear. Occasionally required to climb ladders, stand, stoop, kneel, squat, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. For the most part, ambient room temperatures, lighting and traditional office equipment as found in a typical office environment. Position may require occasional travel 5-10%.

GENEROUS BENEFITS:

• Base salary with guaranteed bonus and performance bonus potential
• Health benefits
• Generous 401K match
• Additional benefits

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Related Experience:

• Requires an associate degree in a technical field or equivalent experience.
• Requires strong technical background with minimum 1 year of Aiphone-specific technical support experience.
• Network certification required.

REQUIRED COMPETENCIES: To perform this job successfully, an individual should have knowledge of:

• Excellent written, oral communication and presentation skills required. Must have strong problem-solving skills and communicate persuasively.
• Proficient in Microsoft 365 (Excel, Word, PowerPoint, and SharePoint) with knowledge of standard CRM Database package and other software programs used within the company.
• Familiarity with Adobe Creative Cloud (After Affects, Audition, Illustrator, InDesign, PhotoShop, Premiere Pro), Camtasia, and Visio is preferred.
• Steady paced, able to work consistently with many distractions. Must be able to work within a team and independently. Must be able to maintain an organized schedule with competing priorities, executing plans within scheduled deadlines.
• Strong analytical and critical thinking ability with a high degree of accuracy Must have strong problem-solving skills and communicate persuasively.
• Acts in ethical and professional manner at all times with colleagues, customers, and vendors, representing the highest standards of Aiphone behavior.
• Fosters an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the vision and mission of the organization.
• Is open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with ambiguity.