The Operators Team Manager will work closely with an external service team operating back-end systems, supervise and manage daily work, record results and provide feedback to the company.

• Manage operators and out-sourcing budget.
• Plan and set goals for the team.
• Conduct performance evaluations of operators.
• Support operators with training and development activities.
• Monitor team performance to ensure objectives are met.

Qualifications:
• Bachelor’s degree or higher in Computer Engineering, Computer Science or Electrical Engineering.
• 3 years' experience desired.

Priority Qualifications:
• Strong leadership skills for motivating the team and helping the team to strive for excellence.
• Strong ability to pivot the team and objectives in order to meet the business’s changing goals.
• Strong written and verbal skills with the ability to present data collected in a logical manner utilizing programs such as Word, Excel, and PowerPoint.
• Proficiency in written and spoken English.
• Ability to work well and contribute in a collaborative environment.

Bonus Qualifications:
• Knowledge of defect tracking systems (i.e. Jira, etc.).
• Experience managing projects with Agile Methodology.