Overview

AMAZING INDIVIDUALS WORKING FOR POSITIVE PEOPLE at AIDS Healthcare Foundation!

Does the idea of doing something that really makes a difference in people’s lives while being well-compensated intrigue you? Are you looking to work for an organization that encourages growth and success from each and every one of its employees?

If so, AIDS Healthcare Foundation is the place for you!

Founded in 1987, AIDS Healthcare Foundation is the largest specialized provider of HIV/AIDS medical care in the nation. Our mission is to provide cutting edge medicine and advocacy, regardless of ability to pay. Through our healthcare centers, pharmacies, health plan, research and other activities, AHF provides access to the latest HIV treatments for all who need them.

AHF’s core values are:

• Patient-Centered

• Value Employees

• Respect for Diversity

• Nimble

• Fight for What’s Right

STILL INTERESTED? Please continue!

Responsibilities

Your general Contribution to Our Success

• Works in an innovative environment that strives to improve, develop, and , implement new systems and processes that help ensure AHF maintains and improves our cutting-edge services to enhance the lives of our patients.

Common Tasks and Duties Include:

• Patient care coordination
• Preparing new prescription and refill request for patients.
• Dispensing medication to patients per the prescription, or provider’s orders.
• Packing and labeling a prescribed medication.
• Processing insurance claims.
• Tracking inventory.
• Preparing compounded medications using sterile and non-sterile processes.
• Filing automated dispensing machines.
• Repackaging bulk medications.

Contributions include the following principles of conduct

• Follow AHF’s Mission and live the Core Values in your daily work.
• Provide high quality, skilled, and competent care.
• Offer courteous, compassionate, reliable services to all.
• Conduct yourself with professionalism, honesty, and integrity.

A CUSTOMER SERVICE CREED IS A MAJOR CONTRIBUTION

Prompt/Ready***Friendly/Caring***Helpful/Knowledgeable

A BUSINESS PHILOSPHY CONTRIBUTION IS ESSENTIAL FOR SUCCESS IN THIS POSITION

Mission driven ** Fairness ** Learning ** Hands-on ** Accountability ** Tenacity

CONTRIBUTIONS OF STRONG CUSTOMER SERVICE IS A MUST

1. Things to keep in mind about the Client Experience

1. • It’s a collaboration across all business lines. We all own the Client Experience
   • You know your clients, patients and communities better than anyone
   • Regardless of what business line you work in, the client sees us as AHF.
   • The Client Experience is a journey
   • The goal is to gain a commitment to service, not compliance.
2. Client Experience Best Practices

• • A warm welcome and a positive first impression.
  • Demonstrate care by actively listening and have a genuine interest.
  • Maintain strong relationships and ongoing commitments and go above and beyond to leave a lasting impression.

Qualifications

We at AIDS Healthcare Foundation believe that each individual is entitled to equal employment opportunities without regard to race, color, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status or disability. The right of equal employment opportunity extends to recruiting, hiring selection, transfer, promotion, training and all other conditions of employment.