Every solution that Aidela provides is rooted in the belief that we are at our best when we are working together to help others achieve their goals. Working with the defense and intelligence industry, we strongly support the achievement of personal career goals and a healthy work-life balance by encouraging conference attendance, self study, open source contributions, or prototype development.
Description:
Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.
Benefits:

• 10% Employer 401k contribution
• 100% company covered medical, dental and vision
• STD/LTD, AD&D & Life 100% company covered
• Up to 5 weeks paid time off and 11 paid federal holidays
• Continual referral bonuses for as long as you both stay with us
• Help to upgrade your tech each year
• Company swag. Strut your stuff in name brands with our company logo
• Corporate happy hours and off-sites for you and your family

Aidela provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and trainin