Department: Membership
Reports to: Managing Director AIANY
Effective Date: April 2024
Role Overview
The Tours Associate is the primary point of contact between AIA New York and its contracted Walking Tour guides, Boat Tour guides, tour partners, and general public. The Tours Associate handles the scheduling and staffing for AIA New York tours, for both regular offerings and special event tours. This part-time role can be done mostly remotely, and requires occasional weekend availability.
Key Responsibilities & Essential Functions

• Liaising with tour guides, customers, and contract partners
• Manage boat and walking tour schedules
• Handle invoicing and monthly project reporting
• Update tour descriptions as necessary
• Update tours menu
• Handle attendance and continuing education records
• Respond to questions and inquiries from the public and potential tours customers

Qualifications

• Bachelor’s Degree preferred
• Demonstrated interest in architecture and the design world
• Experience with the creation and management of complex schedules
• Knowledge of databases
• Superior attention to detail and ability to handle and prioritize multiple needs simultaneously
• Strong interpersonal, written, and verbal communication skills
• Professional demeanor with great customer service and phone etiquette

Additional Information
Location/Hours: Primarily Remote, Part-Time (5-10 hours off season November - March; 10 – 15 on season March - October)
Pay Rate: $29 per hour