Number of Job Openings Available: 1 Date Posted: May 07, 2024 Department: 62835320 Allina Health Pulmonary Plymouth Shift: Day (United States of America) Shift Length: 8 hour shift Hours Per Week: 40 Union Contract: Non-Union Weekend Rotation: None Job Summary: Provides scheduling support and coordination of appointments for patients. Services as a liaison for patients, families, providers and staff regarding billing and service questions. Key Position Details: No Weekends 8-hour day shift Benefit Eligible Job Description: Principle Responsibilities Provides scheduling support and coordination of appointments. Schedules all appointments for services in or outside of the system preferably in person. Coordinates other services needed, medical records and other pertinent information including patient education materials. Functions as an in-clinic resource for patients, families, providers and staff related to billing and service questions. Facilitates requests for billing related items such as price estimates or itemized statements. Processes all incoming calls and correspondence regarding billing issues and service questions. Provides first resolution regarding patient complaints. Identifies and submits resolution for patient or client issues, directs calls to appropriate department for resolution. Assists with patient account adjustments such as updating patient demographics and insurance information. Responds to billing and quality of care issues, complaints, or concerns. Documents all contacts with patients or clients as needed. May complete prior authorization, referrals, complex specialty scheduling and manage work queues. Other duties as assigned. Job Requirements Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description, and High school diploma or GED preferred Associate's or Vocational degree preferred 0 to 2 years of experience in a Clinic Office Specialist role required or 2 to 5 years of experience as a medical receptionist or customer service position required and 2 to 5 years of basic medical terminology experience required and 0 to 2 years of previous scheduling experience with electronic medical record preferred Medical Reception or equivalent program preferred Physical Demands Sedentary: Lifting weight Up to 10 lbs. occasionally, negligible weight frequently People at Allina Health have a career of making a difference in the lives of the millions of patients we see each year at our 90 clinics, 12 hospitals and through a wide variety of specialty care services in Minnesota and western Wisconsin. We’re a not-for-profit organization committed to enriching your career by providing ongoing training, competitive compensation, support for work-life balance and ways to give back to the communities we serve. Join our team of 27,000 employees – your career opportunities are limitless! Diversity creates a healthier atmosphere for our employees, patients, and community. Allina Health is proud to be an Equal Employment Opportunity employer, and will make employment decisions without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Allina Health is an E-Verify Employer Allina Health complies with federal requirements to verify the employment eligibility of all persons hired to work in the United States. Allina Health is an E-Verify employer. E-Verify is an Internet-based system that compares information from each new employee’s Form I-9 to records available from the Social Security Administration (SSA) and the Department of Homeland Security (DHS) to confirm work authorization. An E-Verify case must be created no later than the third business day after the employee starts work for pay. All Forms I-9 must be completed and received by the Office of Human Resources accordingly. For more information, link to: Right to Work Poster (e-verify.gov) E-Verify Participation Poster English and Spanish Application Instructions: External Candidates: Click “Apply” to start your application. You will need to either create an account or sign into your account to submit an application. Employees: If you are a current Allina Health employee, you must sign into Workday and apply through Find Jobs to ensure that you are identified as an internal candidate.