Address: USA-PA-Carlisle-1149 Harrisburg Pike
Store Code: IT Executive & Administration (5134402)
Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.
Primary Purpose :
The Leader of IT Solutions Delivery will be responsible for the execution of projects for various systems and for the continued operational support of the systems associated within the assigned business area. This senior-level role demands a seasoned professional capable of orchestrating complex roadmaps and programs across delivery initiatives, aligning technology with business strategies, fostering innovation for operational excellence, and effectively managing across multiple IT and Business teams. This role requires high technical proficiency, excellent talent development skills, and exceptional collaboration and communication skills. This leader will be responsible for leading, developing and managing technical teams with ownership of several SaaS, COTS systems and custom developed software solutions using legacy and/or modern web, mobile and cloud technologies. This role requires someone with strong execution abilities, a desire to partner and collaborate with the various functions within the business and IT, and a desire to grow and coach a team. This position is responsible for ensuring adherence to compliance, IT controls, and quality procedures. This role will have oversight of the largest and most complex programs in the Ahold Delhaize USA (ADUSA) IT portfolio which will support efforts in the range of $10M-$20M per year. This role will be responsible for developing the correct foundational IT capabilities to allow ADUSA to meet its aggressive strategic targets and remain relevant in the competitive retail grocery industry.
Duties and Responsibilities :

• Demonstrate a solid understanding of the business functions and how the technology solutions support the business operations, and how the solutions need to be deployed and supported.
• Direct the continuous improvement of the Information Technology staff, development tools and procedures to maintain pace with technological progress, economic change, and business needs.
• Responsible for building and sustaining a strong performance management culture.
• Ensure that solutions integrate seamlessly with other related connected solutions.
• Oversee software life cycle management, providing roadmaps, asset deployment, inventory control and asset disposal adhering to corporate asset management policy and procedures.
• Oversee and ensure proper design, standards governance, stability, and continuous improvements of software solutions / systems.
• Contribute heavily to technical design patterns, principles, and architectures with a focus also on continuous improvement.
• Act as a trusted advisor and builds and maintains relationships with other IT l teams, business stakeholders and senior executives to develop a clear understanding of enterprise needs; ensures cost-effective delivery of operations to meet those needs and can respond with agility to changing priorities.
• Develop and execute the annual operating and capital expenditure budget for IT operations to ensure it is consistent with overall strategic objectives of IT and the enterprise and is within plan.
• Collaborate with other IT teams, such as CTO (Chief Technology Officer), Infrastructure, and Service Delivery as well as other Solution Delivery teams to ensure technical requirements in those areas are clearly communicated and planned to ensure execution and mitigate risks.
• Lead and provide direction for development and engineering of solutions by vendors or internal engineering teams.
• Oversee team to ensure that all project communications, KPIs, and reporting are timely, accurate, and complete.
• Lead the team to focus on continuous improvement in value optimization, IT performance, and business processes.
• Ensure solutions and services meet the needs of the business; delivered efficiently and in budget.
• Partner with stakeholders to remediate issues and ensure services meet contracted SLAs (service level agreements) and KPIs.
• Identify customer challenges to realize their future of work and build appropriate solutions by working with internal/external stakeholders.
• Partner with vendors and external suppliers of Software and Services to deliver efficient functionality for IT and business stakeholders.
• Responsible for leading a strong performance management culture.
• Additional job duties may be assigned as needed to meet the needs of the business and support our Values.

Qualifications :

• Master's Degree in Computer Science or Technical field and Master's Degree in Technology and/or Business-related field; equivalent trainings/certifications/experience equivalency will be considered.
• 12 or more years of equivalent experience in relevant job or field of technology.
• 10 or more years of equivalent experience in an advanced role or technical capacity, leading teams directly or indirectly.
• 8 or more years' experience directly responsible for guiding, training, or onboarding team members in relevant technologies, capabilities, or skills.
• Experience with large complex solutions (e.g. packaged ERP (Enterprise Resource Planning) bespoke, distributed and legacy technology solutions.
• Strong leadership skills including the ability to collaborate and build strong relationships at all levels and translate technical topics into understandable outcomes and business/financial impacts.
• Excellent verbal, written, and presentation skills with demonstrated ability to effectively communicate technical and business issues and solutions to multiple organizational levels internally and externally and influence outcomes.
• Proficiency in performing risk, business impact, control, and vulnerability assessments, and in defining treatment strategies.
• Ability to plan, prioritize and drive issues, tasks, and deliverables from concept to closure.
• Solid understanding of and demonstrated ability to apply Waterfall and Agile development methodologies.
• Key Skills: Leadership skills including active listening, clear and concise verbal and written communications, strategic thinking, creativity, flexibility, ability to inspire and grow talent and adapt to changing business needs and work well in a team-oriented environment.

Preferred Qualifications :

• Post graduate degree advanced training and or certifications in relevant field/s of study preferred.
• 10 or more years' experience in Agile teams and Product/Platform based operating model and advancing technical capability in team members.
• Experience in retail or grocery industry.
• Successful demonstration of working on complex programs spanning multiple technologies and across various functions in a value stream.
• Proven business and financial acumen and the ability to manage multiple areas while balancing technical requirements with business needs and affordability.
• Experience with vendor performance management, including development and monitoring of SOWs and deliverables, SLA (Service Level Agreement) compliance, and general vendor relationship management.
• Ability to effectively interact and engage with Executive team members.
• Proactively partners with technology and business leaders to gather and interpret requirements for existing and modern technology deployments.
• Leverages influencing and negotiation skills across IT and the enterprise to enable cost-effective and innovative shared solutions in achievement of enterprise goals.

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Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. When considered together, the companies of Ahold Delhaize USA comprise the largest grocery retail group on the East Coast and the fourth largest grocery retail group in the nation, serving millions of omnichannel customers each week.
Job Requisition: 378350_external_USA-PA-Carlisle_5212024