About us

AHC Appliances is a family-owned business in Cedarhurst, NY. We are professional, collaborative, and customer-centric.

If you would not like to work at a Fortune 500 company, we are your choice!

Our work environment includes:

• Modern office setting
• Relaxed environment
• Casual attire
• Growth opportunities

Responsibilities (but not limited to)

• Become proficient with appliance manufacturer’s warranty and service agreements
• Manage all aspects of incoming service requests (via phone or email)
• Handle customer service requests/complaints by providing a quick and professional response
• Provide customers with accurate manufacturer’s service information that enables them to schedule service calls on their own
• When needed, assist customers by coordinating follow-ups directly with the manufacturer’s service department or our local representative

Qualifications

• Willingness to serve customers professionally regardless of their level of dissatisfaction
• Ability to listen and patiently handle service requests/challenges
• Excellent attention to detail
• Must be a team player, willing to assist in areas outside of the service function when called upon by management
• Have an improvement mindset. We encourage proactive thinking and are open to suggestions for improvements of any aspect of the business

Skills and Abilities

• Proficient in Microsoft Office products (Outlook, Excel, Word, etc.)
• Ability to learn and master new and existing IT programs
• Knowledge of CRM a plus
• Strong interpersonal and communication skills-Excellent organizational and time management skills

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• Paid time off

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Service Coordinator: 1 year (Required)

Ability to Commute:

• Cedarhurst, NY 11516 (Required)

Work Location: In person