AgVision is seeking an energetic and customer-focused representative to support and deploy proprietary technical systems and solutions designed for the agribusiness industry. This position requires technical aptitude to diagnose, troubleshoot and resolve issues related to workstations, servers, networking, backup systems and printers. The employee will have a working knowledge of various hardware, software, operating systems, and diagnostic utilities used in the problem-solving process. Remote and on-site installation and troubleshooting is required. This employee will work directly with other AgVision departments, vendors and customers to collaborate and create solutions.

Main Duties and Responsibilities:

• Install, configure, and support AgVision’s proprietary applications.
• Facilitate migration process of AgVision’s proprietary applications and solutions.
• Field customer issues and log all customer correspondence.
• Stage workstations and servers for installation of operating systems and other software.
• Configure server roles including Active Directory, Group Policy and Remote Desktop Services in accordance with internal processes and procedures.
• Process and document the intake and inventory process for delivery of assets and equipment.
• Configure networks and troubleshoot networking issues relating to DHCP, DNS, VPN connections and Firewalls.
• Install, configure, and troubleshoot backup operations for customers .
• Monitor backup jobs and perform periodic data restores in sandbox environments.

Requirements:

• A degree from an accredited two-year program or equivalent technical certification program or work experience.
• A basic working knowledge of Workstations, Servers, Networking and Printers to diagnose and resolve technical issues.
• A passion for technology and a desire to learn.
• A valid driver license and a clean driving record.
• Experience with Microsoft Windows Server and desktop OS, Remote Desktop Services, Virtualization and VPN are a plus.

Mail or email resume to:
AgVision Hardware Services Manager
1601 N. Ankeny Blvd.
Ankeny, IA, 50023
tylerl@agvision.com
www.AgVision.com