Description

Job Description Summary

This position reports directly to the Hotel Senior Leadership Team and is responsible for departmental administrative duties which includes filing, creating departmental reports, reviewing billing for both hotel guests and the hotel operation. Additionally, the Hotel Coordinator is responsible for communicating with Sales, Player Development, and Entertainment departments regarding group arrivals, and monitoring hotel inventory and selection of rooms for VIP guests. Other duties may be assigned as needed for the operation by the senior leadership for the hotel.

Essential Duties and Responsibilities (other duties may be assigned)

• Supports the Front Office by serving as the liaison between Housekeeping, Player Development, Sales and Front Office.
• Performs tasks as a room’s controller managing the hotel rooms inventory.
• Manages the assignments of rooms for VIP’s, Special Requests, and Group Arrivals, and executes room moves.
• Assist in pre-keying room keys for VIPs and or group arrivals.
• Performs tasks on Excel, Word, Outlook, Patron Management, and the hotel’s property management system.
• Interacts with Housekeeping department on a daily basis, regarding departures, room extensions, and late check outs.
• Monitors and executes Rooms Out of Service, and Out of Order.
• Interacts with Hotel & Casino Leadership and other team members on a daily basis involving hotel operations.
• Handles telephone, email inquiries, and responds in a timely manner for the hotel department.
• Handles billing inquiries for both hotel guests and hotel operations.
• Compiles reports and assists with research for issues that require in-depth knowledge of company policies, procedures, internal controls and projects
• Interacts face-to-face with company personnel in various departments within the organization on a daily basis to accomplish duties and responsibilities for hotel administrative operations as assigned by the hotel’s senior leadership team
• Provide excellent, and elevated guest service to both internal and external guests
• Position may be required to occasionally assist front desk duties during peak periods.
• Must adhere to all Tribal Ordinance, Regulations, and the ACCRS and SRC System of Internal Controls, and Standard Operating Procedures.

Supervisory Responsibilities

None

Access to Sensitive Areas and Information

As per the ACGC Access Matrix

Signatory Ability

None

Qualifications

Required Education and/or Experience

• High school diploma or G.E.D.
• Ability to quickly and accurately write messages, transcribe dictated material
• Strong Billing and or financial background
• 1-2 years’ experience working in Hotel Operations
• Excellent communication and interpersonal skills
• Must be computer literate
• Must have proficient knowledge in hotel property management systems, Excel, Word, and Outlook
• Must be able to communicate in English.

Working Conditions/Physical Demands

To perform this job successfully, the individual must be able to stand, move and work throughout the office area and properties, including walking up to 1 ½ mile, climbing stairs and sitting at a desk/workstation for the duration of the shift. Also, may be subjected to a smoke-filled environment.

Typically, the individual will be housed in an office environment. The noise level in the work environment is usually moderate, but will escalate when located in the casino environment. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.