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Description
As aScheduling Success Coordinator, you will be the driving force behind enhancing the effectiveness and efficiency of Agilent’s field organization, directly impacting the business’s cost and revenue.
Your focus will be on strategic planning to optimize the field service team and fulfill our customer service commitments.
You will manage daily operations within a specific geography, consistently meeting and exceeding the expectations of our internal and external customers by assigning the right service engineering resource, in the right location, at the right time.
Objectives :
Assume a leadership role for the scheduling team within a specific geography, managing strategic planning of all onsite events and serving as the point of contact for leadership team escalations.
Effectively schedule and optimize Agilent Field System Engineers and Alternate Service Partners for installation, repair, and maintenance services at customer sites.
Successfully handle communications with customers and internal collaborators, influencing key stakeholders to achieve optimal results for our customers.
Prioritize customer onsite response times in alignment with customer expectations and Agilent measures.
Build strong relationships with our internal business partners / stakeholders to enhance our ability to deliver a superior customer experience.
Take ownership of the planning board to drive continuous improvements, reducing cost and increasing productivity.
Your responsibilities :
Resolve and develop approaches to assignments and processes, contributing to continuous improvement efforts with resource optimization and customer satisfaction as the driving factors.
Lead the confirmation of all onsite service orders within an assigned geography.
Take personal responsibility for meeting customer response times, providing quality service, and ensuring all field resources are effectively deployed for customer on-site services.
Ensure the most efficient Field Service Engineer is selected for services; reschedule service where necessary to meet business objectives.
Collaborate and partner with different departments to ensure efforts to maintain customer satisfaction are consistent.
Lead solutions that meet Agilent and customer’s onsite needs, with the foresight to raise scheduling customer concerns when required.
Maintain an accurate record of engineer availability and commitments, using our business enterprise tools.
Proactively handle resource shortages independently or in collaboration with the appropriate leaders.
Be accountable for customer satisfaction and developing customer relationships that promote retention and loyalty, inclusive of the Agilent Customer Survey.
Apply in-depth knowledge of Agilent process and procedures, demonstrating the ability to follow them with high attention to detail.
Arrange and plan complex, high impact services with minimal management intervention.
Ensure all working relationships adhere to Agilent Technologies Standards of Business Conduct.
Location : Must be commutable to the Wilmington, DE office
Hours : Monday-Friday, 11 : 00am-8 : 00pm
Qualifications
Technological / engineering degree or equivalent experience
2 years of relevant experience
Customer service and project management experience
Strong organizational skills and attention to detail
Negotiation and persuasion abilities
Resourcefulness and solution-oriented mindset
Ability to work flexibly and independently
Business collaboration skills
Adaptability in a dynamic, fast-paced environment
Proactive, idea-generating, and problem-solving attitude
Effective and timely communication skills
Commitment to customer success and internal goals
Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels.
All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.
Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities.
If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email or contact 1-262-754-5030.
For more information about equal employment opportunity protections, please visit
Travel Required
10% of the Time
Schedule
Schedule : Full time
Shift
Duration
No End Date
Job Function
Services & Support
Last updated : 2024-04-30
Full Time
$71k-90k (estimate)
05/02/2024
05/12/2024
agilent-pra.com
ALDERMASTON, ENGLAND
200 - 500
1999
ALICE LEYLAND
$50M - $200M
The job skills required for Scheduling coordinator include Scheduling, Customer Service, Planning, Leadership, Communication Skills, Commitment, etc. Having related job skills and expertise will give you an advantage when applying to be a Scheduling coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Scheduling coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Scheduling coordinator positions, which can be used as a reference in future career path planning. As a Scheduling coordinator, it can be promoted into senior positions as a Capacity Planner that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Scheduling coordinator. You can explore the career advancement for a Scheduling coordinator below and select your interested title to get hiring information.