Who We Are

Agilant Solutions, Inc. (www.goagilant.com) is an international provider of digital transformation and enterprise managed services. We leverage our extensive industry experience and IT best-practices for a simple reason; to empower our clients to become heroes in responding to competitive and business needs. It is our commitment to make them excel. Agilant provides a complete breadth of distributed IT solutions through our integrated practices.

Job Requirements

· Previous experience working in a call center or help desk environment preferred

· Experience in data entry or with an IT Retailer or Supplier (e.g., Best Buy, Geek Squad, Office Max)

· Excellent communication and customer service skills

· Knowledge of Windows and Office 365

· Managing several priorities in an ever-changing environment

· Plan, develop, and implement training on products and sales techniques

· Strong verbal, written, and presentation skills

· Reliable transportation to the office on weekdays

· Any certifications such as A or MTA preferred

Skills

· Must be organized and self-motivated

· High energy personality

· Ability to motivate team members to meet or exceed expectations through positive reinforcement

· Goal oriented

Bilingual in Spanish and English a plus

Responsibilities

· Responsible for maintaining a professional relationship with clients

· Proprietary troubleshooting techniques to resolve a customer’s technical issues

· Deliver service and support to end-users via phone

· Documenting call history for service events

· Have a working knowledge of client processes

Compensation

· $16 - $18

· Paid time off

· Comprehensive benefits including Health, Dental, Vision, Life Insurance, and 401(k)

· Paid training and advancement opportunities

Equal Opportunity

Agilant Solutions, Inc is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided based on qualifications, merit, and business need.