CAREER OPPORTUNITY

Agate Housing and Services is an innovative and collaborative nonprofit organization whose mission is to end homelessness and relieve hunger through action and advocacy. We progress toward this goal by providing emergency services, shelter, and housing programs for individuals and families. We meet people experiencing homelessness where they are and accompany them on their journey to safe, stable housing and a healthier life. We believe that housing is a basic human right.

Agate Housing and Services values are:

Integrity: Consistently doing the right thing even if it isn't the popular thing.

Equity : Fighting the status quo by actively examining and changing the way things are done to better represent the people who are most impacted by homelessness and hunger.

Humanity : Understanding how these issues impact us- the community, our staff, and the people we work with- as a collective and developing relationships by establishing trust when we put in work to understand the needs of people experiencing homelessness and hunger.

Creativity : Responding to the needs of the community with innovative and unique solutions.

Agate Housing and Services is an Equal Opportunity Employer/AAE, offering competitive pay and exceptional benefits including: medical insurance, employer paid dental and life insurance, short term disability, 4 weeks of paid time off in the first year of employment, and a 401k retirement savings with an employer match.

POSITION DESCRIPTION & OVERVIEW

The Outreach and Shelter Department serves single adults through our emergency response programs. Through these programs, we often encounter individuals along the broad spectrum of homelessness from recently homeless to chronically homeless individuals. The objective for each program is to build rapport and assist and support individuals' connection to stable housing and achieving their goals.

The Street Outreach Program Manager is responsible for overseeing and supervising the operations of Agate's Street Outreach Program. The Manager is responsible for ensuring program goals are met, supervising staff, and providing operational oversight to ensure smooth and efficient outreach operations.

Working in collaboration with volunteers, faith communities, neighborhood organizations, local businesses and other service providers, the Manager supports the goal of Street Outreach which is to identify individuals who are unsheltered and connect them to the resources and services to get off the streets and into safe and stable housing.

This position requires flexible daytime availability, Monday - Friday with occasional weekends, evenings, and overnights possible during severe weather events or local emergencies and crisis situations.

PRIMARY DUTIES AND EXPECTATIONS

50% Direct Support to Street Outreach Team

• Hire, train, schedule and supervise Street Outreach Workers.
• Oversee daily operations, outreach planning and strategy implementation.
• Provide ongoing on-street mentoring and case-consultation with staff.
• Participate regularly in Street Outreach and drop-in services, to stay appraised of trends and community issues, provide coverage as needed, and to support supervision of team members.
• Identify ways, in collaboration with outreach staff, Program Director and Associate Director, to coordinate and improve program services, problem-solve, and develop client resources.
• Respond to changing community needs and incorporate best practices throughout the program, including development of new programs as needed.
• Facilitate team meetings, one-to-one supervision meetings, and participate in agency management meetings.
• Oversee community crisis response for unhoused/unsheltered individuals in collaboration with community partners.
• Occasional use of vehicle used on outreach, to transport clients, and attend meetings throughout the Twin Cities Metro Area.

35% Partner Relationships

• Establish and maintain active working relationships with community partners.
• Represent Agate Housing and Services in meetings with other agencies, businesses, government, funders, and community partners.

15% Program Oversight

• Ensure quality file keeping, data inputs, and case documentation by direct service staff.
• Ensure that services offered are compliant with Federal, State, and County guidelines, and contract requirements.
• Support the Associate Director of Shelter, Outreach, and Welcome Center Operations in managing the financial resources of the programs within the budget.
• Support the Associate Director of Shelter, Outreach, and Welcome Center Operations in oversight of program reporting, ensuring that programs are on track to meet contractual goals.
• Support the Associate Director of Shelter, Outreach, and Welcome Center Operations in reviewing, revising, and implementing Standard Operating Procedures for the program.
• Utilize required evaluation systems.

Performs all other duties, as assigned.

PHYSICAL REQUIREMENTS FOR THIS POSITION

• Medium work - Standing most of the time. Occasionally exerting up to 50 pounds of force, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly.
• Walk up to 5 miles, hike and traverse wooded and hilly areas.
• Work both indoors and outdoors during periods of extreme cold and heat.

REQUIRED QUALIFICATIONS

• Familiarity with Coordinated Entry systems;
• Experience with HMIS;
• Valid Driver's License; and
• Pass a background check.

In addition, successful applicants will embrace the following perspective, skills and abilities:

• Commitment to Agate Housing and Services' values and mission of ending homelessness.
• Commitment to working towards an anti-racist culture both within Agate Housing and Services and the broader community.
• Holds the belief that every household can achieve housing stability.
• Commitment to harm reduction and housing first philosophies.
• Ability to work respectfully with clients, coworkers, and key stakeholders who are diverse with respect to race, ethnicity, gender identity, sexual orientation, socio-economic status, and religion.
• Ability to establish rapport quickly with people experiencing a crisis through use of trauma informed care, client centered care, and strengths-based approaches.
• Ability to meet expectations regarding paperwork and documentation through organizational skills, a strong attention to detail, and the ability to work efficiently and accurately, competency and comfort using technology and computers.

Experience that gives applicants the required skills, abilities, and perspectives listed above are commonly gained through one or more of the following:

• Personal experience with homelessness;
• Experience working, interning, or volunteering with people experiencing homelessness;
• An Associates, Bachelor's, or Master's degree in a relevant field such as Social Work (with accompanying licensure), Human Services, or Family Studies.

We encourage applicants with lived experience to apply. However, if you have received services from Agate Housing and Services within the last two years this will make you ineligible for employment.

This position requires use of your own personal vehicle for Agency business and will be required to maintain liability insurance coverage of at least $100,000 per person and $300,000 per occurrence. In addition to criminal background studies, applicants must have a valid Driver's License and pass a driving record background check.

PREFERRED QUALIFICATIONS

• Two years' experience supervising staff working with people experiencing homelessness.
• Fluency in languages used by our clients (Spanish, Amharic, Oromo, Somali, ASL).
• Experience in public speaking.
• Social work licensure.
• Experience with street outreach for persons experiencing homelessness.
• Ability to adapt and respond to rapidly changing environments.

SERVICE ANNIVERSARY BONUS PROGRAM

This role is eligible for a $1000 service anniversary bonus after one year of employment.

REFERRAL BONUS PROGRAM

Do you know someone who you think would be a good fit for a position at our organization? Please refer them! Agate Housing and Services offers a $250 bonus to employees who refer qualified candidates for current openings. The referring candidate must clearly state the name of the employee who referred them in the section of the application that requests this information.

The Referral Bonus Form must be submitted to Human Resources no later than 30 days after the referred employees begin employment. Any Referral forms submitted after 30 days will not be processed.

To be eligible for rewards, candidates must be hired as permanent full or part-time employees (this excludes on-call, employees, temporary employees, interns or contract workers).

When applying for the position, candidates must clearly state the name of the current employee that referred them. The referral bonus will be paid out within one month of the candidate's six (6) month anniversary. There is no cap on the number of referrals bonuses an employee can receive!

HOW TO SUBMIT YOUR EMPLOYMENT APPLICATION

Visit agatemn.isolvedhire.com and select the opening for which you wish to apply. Submit your information under "Apply Now" and you will be directed to the full application, where you can upload your resume and cover letter . If you have previously created an account to apply for a position at Agate Housing and Services, log in to your account before attempting to apply for another position.

Applications will be accepted until the position is filled. Qualified applicants will be selected for interviews as applications are received. No phone calls please.

Agate Housing and Services is proud to be an equal opportunity workplace and strives to promote an environment that is diverse and inclusive where all individuals are treated with dignity and respect. Employees actively participate in various committees that give voice to staff to create active participation and involvement in shaping the future of our agency.

Agate Housing and Services is an equal opportunity employer and encourages applications from people of color, Indigenous people, persons with disabilities, and LGBTQ individuals.