It's fun to work in a company where people truly believe in what they are doing!
The Customer Success Specialist-Livestock is responsible for providing direct support to Tier I and Tier 2 customers and the continued success of Neogen Genomics' growing customer base. As a key member of the Customer Success team, the primary focus is providing direct support for the CSM and Tier I and Tier II customers for on-boarding, technical resources, training and creating a positive customer experience.
Essential Duties and Responsibilities:

• Execute onboarding tasks for new business or commercial clients.
• Provide an elevated level of technical knowledge of products, people, and internal processes for external and internal customers.
• Assist with technical training for new and existing customers.
• Partner with internal teams to ensure clear and timely communication for Tier I and Tier II customer complaints or inquiries. Provide back up to CSM for Tier III and Key accounts.
• Remain up to date on customer messaging regarding new product offerings, changes to existing products, or changes to customer portals.
• Answer calls to assist with level II and Level III customer inquiries, as escalated by Customer Support Team.
• Assist in the development and maintenance of customer relationships.
• Participate in Team huddles, meetings, and continuing education.
• Other duties as assigned by manager.

Skills and Competencies:
Cultural Savvy: Demonstrates and lives One Neogen Pillars of Trust; Openness, Honesty, Credibility, Respect and Service through all actions, behaviors, and communication.
Communication: Communicates effectively through all necessary channels and actively listens to others.
Leading Others: Leads by example and creates culture of trust through teamwork.
Decision Making and Problem Solving: Identifies information needed and makes timely decisions. Has knowledge needed to perform their responsibilities.
Driving Performance: Drives performance through remaining focused, consistently showing up and timeliness, meeting productivity standards, thinking outside of the box and asking for help when needed.
Organizational Strategy: Understands their role and is actively curious as to how it fits within the organization.
Inclusivity: Commits to creating an atmosphere where all individuals feel respected and have a sense of belonging. Identifies and mitigates bias and barriers to inclusion on a personal, institutional and process level. Displays thoughtfulness and respect for diversity in all interactions.
Qualifications

• Strong interpersonal and communication (verbal & written) skills.
• Ability to prioritize based on customer needs.
• Microsoft Office suite proficiently required.
• Experience working with Salesforce helpful but not required.
• Animal industry experience helpful, but not required.

Education and Experience

• 1-3 years of customer service experience
• B.S. in a life sciences discipline or equivalent Neogen work experience.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Come Be Part Of A Mission that Matters!
From inside the farm gate to our dinner plates, Neogen protects the world's food supply. Through a variety of animal healthcare products, to food safety solutions for dangerous bacteria, allergens, toxins, drug residues and much more, Neogen is there - and you can be too.