Job Overview:
We are seeking a detail-oriented Dispatcher to join our team. The ideal candidate should already have experience in towing and know Knoxville and surrounding area

Responsibilities:

• Answering incoming calls and responding to customer inquiries and requests for tow truck services
• Dispatching tow trucks to the appropriate location based on the type of service needed and the availability of drivers
• Communicating with tow truck drivers to provide updates on job assignments and changes to the schedule
• Monitoring tow truck activity to ensure that all jobs are completed in a timely and efficient manner
• Recording and maintaining accurate records of all job assignments and customer interactions
• Coordinating with other departments to ensure that customer needs are met and service levels are maintained
• Ensuring compliance with all safety regulations and protocols
• Performing other duties as assigned by management

Experience:

• two years of experience in dispatching tow trucks or similar vehicles
• excellent communication skills, both verbal and written
• ability to handle high-stress situations and make quick decisions
• familiarity with GPS and mapping software
• strong organizational skills and attention to detail
• ability to work flexible hours, including weekends and holidays
• valid driver's license and clean driving record
• familiarity with relevant regulations and laws related to towing and transportation

Job Type: Full-time

Pay: $13.00 - $20.00 per hour

Experience:

• Dispatching: 2 years (Preferred)

Ability to Commute:

• Knoxville, TN 37917 (Required)

Ability to Relocate:

• Knoxville, TN 37917: Relocate before starting work (Required)

Work Location: In person