The Security Operations Center (SOC) is the primary communications and documentation center for 11 geographically separated locations.

• Responsible to operate communication equipment to receive incoming calls for assistance and dispatches personnel and equipment to scene of emergency.
• Will operate telephone console to receive incoming calls for assistance, questions caller to determine nature of problem and type and number of personnel and equipment needed, following established guidelines.
• Responsible to scan status charts and computer screen to determine units available.
• Monitors alarm system signals that indicate location of fire or other emergency and operates two-way radio to dispatch police, fire, medical, and other personnel and equipment, and relay instructions or information to remove units.
• Types commands on computer keyboard to update files and maintain logs.
• Tests communications and alarm equipment, and backup systems to ensure serviceability.
• May provide pre-arrival instructions to caller, utilizing knowledge of emergency medical techniques, and activate alarm system to notify fire stations.
• Responsible to monitor security & fire alarms and Closed-Circuit Television (CCTV) and dispatch responding forces to provide immediate visual assessment (IVA) at these locations.
• Responsible to plot locations of resources and responding forces to immediately dispatch as needed.
• Responsible to maintain rosters of all on-duty forces as well and telephone rosters and notifications matrix.
• Responsible to initiate emergency communications to site populace to make them aware of pending and actual emergency events.

• Must be at least 21 years of age.
• Possess and provide proof of at a minimum HS Diploma or GED equivalency certificate or a high degree.
• Successfully pass a criminal history background investigation.
• Must speak English fluently; read and comprehend written English.
• Must be able to demonstrate excellent skill using Microsoft applications.
• Must be capable of learning new computer programs and applications.
• Must be able to work various shifts, to include weekend and Holidays.
• Must be able to successfully complete a pre-employment physical exam.
• Ability to write legibly, using proper grammar and spelling.
• Ability to acquire a knowledge of all contracted site locations, including each site’s geographical layout.
• Ability to acquire the knowledge necessary to operate base radio and computer terminal equipment.
• Ability to perform routine clerical work.
• Ability to follow moderately complex oral instructions.
• Ability to remain calm and effective under heavy work load and emergency situations.
• Ability to speak with a clear, well-modulated and pleasant voice and to use good grammatical construction in choice of words.
• Ability to establish and maintain effective working relationships with the client, public safety other employees and the general public.
• Ability to monitor CCTV systems