Job Summary

AFL manufactures industry-leading fiber optic cable, connectivity and accessories and provides engineering and installation services for some of the largest telecom customers in the world. Our company was founded in 1984 with a single fiber optic cable and today, we manufacture thousands of products, generate an excess of $1.5B in revenue, and employ approximately 7,000 associates worldwide. At AFL, we recognize that our employees are our greatest asset. We hire and train each individual, investing in them to ensure success in their careers. With a commitment to professional development and growth, let us connect you to your next career opportunity.

What We Offer:

• Flexible time off policy
• Hybrid office schedule for qualifying employees 
• 401K Company match (up to 4% - dollar for dollar)
• Professional development, training, and tuition reimbursement programs
• Excellent medical, dental, vision, and life insurance policy options
• Opportunities for career advance with an industry leading company!

Under general supervision, the Customer Support Specialist/Account Administrator as a member of the Inside Sales Team, provides network infrastructure products and solutions to our customers. Coordinates customer requests with Purchasing, Scheduling/Manufacturing, and Shipping to fill product orders in a timely manner. Establishes relationships with customers to ensure total customer satisfaction and continued business

Responsibilities

• Responds to inbound (phone and email) customer requests for product orders.
• Advises customer of product pricing by generating quotes from established purchase agreements.
• Consults with Scheduling for the availability of manufacturing staff and shipping to build and deliver product to customers.
• Collaborates with Engineering on special orders, and new part set-up to meet customer’s needs.
• Analyzes orders to confirm appropriate packages are included to meet customer needs.
• Keeps customers informed as to status of orders and shipment dates.
• Engages in analytical problem solving for troubleshooting issues with an order, invoice, inventory, and determines a resolution.
• Act as liaison between Account Managers, Manufacturing, Purchasing, and Finance.
• Strives to meet sales quota in partnership with Account Managers.
• Offers management ideas and suggestions for process improvement.
• Adhere to and promote the environmental, health and safety policies of AFL.
• Shows comprehension and application of all in-house level 1 training materials

Personal Qualities

• Flexible and adaptable to work in a rapidly changing, fast-paced environment. 
• Must be highly motivated with a strong sense of urgency and desire to meet customer expectations.

• Innovative and creative with problem solving skills.

• Excellent communication skills in both written and verbal form with external and internal contacts.
• Excellent organizational skills, detail-oriented approach and thorough in completing tasks.
• Ability to work independently and as a team member.

Qualifications

• Demonstrated ability to work at peak performance in keeping the team focus, goals and forecast in the forefront.
• Computer skills, Microsoft office products, including strong Excel skills.

Working Conditions

• Required to sit for most the day with occasional walking around the facility.
• Manual dexterity used frequently with repetitive finger motion.
• Occasional lifting up to 25 pounds.
• Specific vision abilities include close vision and the ability to adjust focus.