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AFL provides industry-leading fiber optic products, conductor accessories and fittings, and related services across the globe. Our company was founded in 1984 with a single fiber optic cable and has grown to include every facet of the passive optical network, employing over 5,000 associates worldwide and consistently generating annual sales in excess of a billion dollars.
In April of 2019, AFL made a major investment in ITC Service Group, a Sacramento-based company providing broadband installation, design and staffing services to the telecommunications and IT industries.
ITC Service Group was founded in 1999 and provides managed services and workforce solutions for the nationwide planning design, construction, installation and maintenance of voice, data and video networks.
AFL and ITC were built and are operated on similar core values and philosophies. This will prove extremely beneficial to our customers and our employees.
With our commitment to professional growth and employee development, let AFL “Connect” you to your next career opportunity!
You need to have:
The ability and drive to work well with others to achieve common goals and to foster a cooperative climate, as well as to work independently in the field with little supervision.
MUST HAVE YOUR OWN VEHICLE AND TOOLS!
A service order may require the following skills:
ITC Service Group (“ITC”), is an Equal Opportunity Employer. We do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
#LI-AS1
Full Time
Specialty Trade in Construction
$52k-69k (estimate)
01/07/2024
06/26/2024
aflglobal.com
DUNCAN, SC
1,000 - 3,000
1984
Private
JODY GALLAGHER
$200M - $500M
Specialty Trade in Construction
AFL is a South Carolina-based manufacturer and provider of fiber optic cables, splice closures, bus dampers and related products for the military, energy and mining sectors.
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Quotes from people on Customer Service Technician job description and responsibilities
Consults with customers to establish needs and offer the most appropriate solutions, providing the most gracious and highly professional service with patience, empathy, and the finest care.
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Coordinate with various departments to restore or repair customer service.
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Formulate trouble reports/tickets and/or provide solutions for customer repair problems.
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Customer service representatives typically use a telephone, computer, and other office equipment.
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Career tips from people on Customer Service Technician jobs
Have a clear escalation pathway.
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Creating the bond and the trust.
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Have ample self-service options available.
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Define customer service responsibilities.
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Establish continuous communication with other departments.
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