JOB SUMMARY: Shelter aides are available as a resource to guests throughout their stay. Daily tasks include orienting new individuals to the shelter, mediating interpersonal conflict, providing resources, and productively addressing problems if they arise.

Under the oversight of the Emergency Shelter Manager, a shelter aide is responsible for providing front-line services to guests of the AHA adult shelter. Shelter aides remain awake and available as a resource to guests throughout the night, including orienting new individuals to the shelter, mediating interpersonal conflict, providing information regarding other services and resources, and productively addressing problems if they arise.

ESSENTIAL FUNCTIONS/DUTIES:

• Responsible for a safe clean environment of care that meets with the standard of safety and cleanliness for staff and consumers.
• Achieves high level of consumer/resident and customer satisfaction.
• Responsible for ensuring those services are in compliance with all licensing, regulatory, accreditation and Affordable Housing Alliance’s policies and procedures.
• Respond in a timely manner to all consumer and customer questions, concerns and complaints.
• Refer clients to local resources to secure permanent housing and employment
• Ensure clients are following the unique care plan that has been set for them
• Assist with the daily living needs of shelter residents, including access to phone, food, medications, and personal care items.
• Complete house security checks as assigned on your shift.
• Maintain client files and other record keeping as required. All paperwork should be completed by the end of each shift.
• To take appropriate steps to deal with emergency situations with the goal of maintaining the safety of all residents in conjunction with the agency policies
• Other duties as assigned and necessary to the smooth operation of the Shelter program.
• Holidays, overnights, evenings, and weekends are required.

QUALIFICATIONS/EDUCATION

• High School Diploma or equivalent
• 2 years related work experience.
• Effective verbal and written communication skills.
• Must have the capacity to deal with diverse clients with various levels of needs.
• Strong computer skills (Word, Excel, email, etc.)