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JOB DESCRIPTION:
Start the day excited to make a difference...end the day knowing you did. Join our team.
Our team seeks a qualified professional to support the DoD Financial Management Certification Program by providing first-line support for Army Financial Managers and Command FM Learning Management System (LMS) Component Administrators. We are the Army’s first line of support and manage over 16,000 users and over 350 administrators. We operate an average of 25 service tickets daily, at least 100 per week, and aim to address and close each customer’s ticket within 2-3 business days. We also lead the sections of user and administrator enrollment. This action entails identifying people who are eligible for enrollment and processing them into the program. Our team provides all-encompassing Course Administrator (CA) Training, including all CA processes and procedures. The administrator will be expected to provide support in the above areas of the DoD Financial Management Certification Program (DFMCP), which focuses on hierarchy, reporting, course management, user and administrator enrollment, and helpdesk management.
Duties and expectations include, but are not limited to, the following:
Experience Requirements:
Mandatory:
ADDITIONAL REQUIREMENTS:
Certification Requirements:
Mandatory:
Waiverable/Substitutable:
Education Requirements:
Mandatory:
Advanced degree in management, accounting, economics, or finance with a minimum of 6 years of relevant work experience
OR
Bachelor’s degree with 8 years of experience
OR
12 years of experience with no degree and experience in one of the functional areas or related disciplines included in the description of functional expertise.
Work Type:
Hybrid- Arlington, VA, Pentagon
Clearance Requirements:
Secret Clearance Required
Full Time
$89k-114k (estimate)
05/22/2024
07/20/2024