Overview

The Café Manager provides direction, leadership, and hands on support to the café team to ensure smooth operations of the Queen Bee Café. This position summary is not all-inclusive and represents general position responsibilities.

Responsibilities

• Passion for providing exceptional service; connect with customers, learn names and food/beverage preferences, prioritize customers over tasks, provide service recovery when needed
• Prepares food and beverages quickly and according to recipe; correctly customizes orders as requested
• Maintains proper inventory control of products; day-dots all applicable products, rotates using FIFO method, tracks waste as needed
• Describes product details to customers and suggests items as appropriate to increase sales
• Cleans and sanitizes all equipment, utensils, dishes, work areas and seating areas
• Ensures proper functioning of equipment
• Communicates positively
• Manages time effectively and upholds attendance and punctuality standards
• Flexibility with schedule and willingness/ability to work weekends, holidays and events to meet business needs
• Handles cash correctly and accurately manages till; rings in products correctly
• Utilizes tools and systems provided by management to effectively complete job requirements
• Takes initiative to complete all tasks and ensure customer service standards are met
• Performs other related duties as assigned
• Provides recommendations to regional manager on how to improve store operations
• Places orders as needed and is knowledgeable on all inventory standards. Processes invoices accordingly / as needed.
• Open and closes store according to standard
• Hire, onboard, train, develop and retain staff
• Develop and execute comprehensive training plans for the team.
• Coach team according to policies and procedures
• Reward, motivate and provide performance feedback
• Conducts performance evaluations that are timely and constructive
• Handles discipline and termination of employees in accordance with company policy
• Schedule according to the needs of the business to maintain high customer and staff satisfaction while meeting financial expectations
• Manage all aspects of P&L to ensure café meets or exceeds revenue targets and expense budgets while maintaining the highest of standards
• Build upon Queen Bee's branding to continually improve the quality of food and beverage offerings
• Leads catering orders/events for the café and Queen Bee brand

Qualifications

Success factors are the combination of skills, attributes and behaviors that, when applied, produce individual and organizational success.

• Commitment to high quality standards and service
• Excellent communication skills (oral and written)
• Commitment to continuous improvement
• Demonstrated teamwork and interpersonal skills
• Demonstrated passion and Aegis mission orientation
• Demonstrated servant leadership skills
• Demonstrated staffing expertise (sourcing, recruiting, retention)
• Demonstrated interpersonal and conflict resolution skills
• Demonstrated business competence (management, sales, finance, and accounting)

KNOWLEDGE, SKILLS AND ABILITIES

• Strong supervisory and leadership skills (at least 3 years previous management experience, directly managing teams of 5 or more)
• Excellent interpersonal skills with a focus on customer service
• Excellent time management skills
• Excellent organizational skills and attention to detail
• Knowledge in all areas of beverage and food preparation and production
• Knowledge and adherence to local health department, OSHA, WA State Liquor Board and other regulatory agency guidelines
• Capable of reading, communicating and producing published recipes
• Knowledge of industry-standard inventory practices
• Intermediate to advanced proficiency with Microsoft product suite (MS Word, Excel, PowerPoint, etc.)
• Intermediate to advanced proficiency with technology (POS Systems, Internet, Order Systems, etc.)
• Food Handler Card
• MAST Alcohol Server Permit
• Outstanding leadership and communication
• Ability to quickly build positive relationships both internally and externally as appropriate
• Collaborate and create buy-in with the store team – lead, coach and motivate team to be highly effective
• Ability to impact and manage change quickly and effectively